![Disability Policy Consortium](https://media.trabajo.org/img/noimg.jpg)
Community Liaison
3 months ago
- Via phone, email, or in-person, answer inquiries from the public, particularly Spanish, Portuguese, or Mandarin-speaking members of MassHealth health plans.
- Provide accurate and thorough answers (conducting research as necessary) in response to member requests for information.
- Provide members with referrals and “warm hand-offs” to external organizations when appropriate.
- Determine when it is appropriate to open either an inquiry or a complaint and label it with the correct theme or trend.
- Collect member data and document pertinent information in My Ombudsman’s database in accordance with program policies.
- Forward relevant case files or information to the assigned Ombudsman and/or Team Director in accordance with program policies.
- Flag emerging urgent or time-sensitive cases and alert the appropriate parties in accordance with program policies.
- Learn the mission, philosophy, background, and operations of My Ombudsman and the Disability Policy Consortium.
- Build and maintain a strong foundation of MassHealth and health plan knowledge.
- Stay current with new MassHealth policies and health plan updates.
- Interact with all members compassionately and respectfully while remaining professional and impartial.
- Apply principles of disability rights, independent living, and accessibility when listening to and responding to member concerns.
- Employ active and mindful listening techniques while maintaining healthy, professional boundaries.
- Communicate with all members in an approachable, professional, and easy-to-understand manner.
- Maintain the privacy, integrity, and storage of personal identifying information in accordance with program policies.
- Keep paper copies of personally identifying information (PII) or other sensitive information in locked filing cabinets and/or offices identified by DPC.
- Ensure that third parties are not allowed access to physical or electronic data or records.
- Comply with all applicable laws, regulations, and contractual provisions and abide by the procedures and requirements to maintain privacy and confidentiality, as outlined by the Executive Office of Health and Human Services.
- Perform day-to-day program tasks such as documenting, writing, typing, faxing; copying; following established protocols for paper and electronic files and filing system; processing forms and paperwork; and assisting with compiling, completing, and distributing reporting documents.
- Participate in team meetings and discussions.
- Prepares and submits all required documents in a timely manner.
- Ensures the professional quality, technical accuracy, and timely completion and delivery of the responsibilities of the position.
- Fluency in spoken and written in both a foreign language and English.
- Direct experience and ease of working with people of various backgrounds, levels of education and abilities.
- Effectively able to convey complex information in a simple, clear, and understandable manner.
- Demonstrated ability to remain calm and nonjudgmental in a crisis.
- Excellent problem-solving and conflict-resolution skills.
- Excellent notetaking, organizational, and multitasking skills.
- Strong command of the phone, computer, and navigating the internet.
- Ability to work effectively in a team environment.
- Ability to properly maintain proprietary and confidential information.
- At least one year of experience working in the customer service industry, healthcare settings, social services field, or related areas.
- Strong preference for someone with lived experience or extensive cultural knowledge of a given culture/community, the disability community, or other communities we serve.
- Prior experience with state or federal health care programs for people with disabilities is preferred.
- Preferred experience working with MassHealth programs and services.
- Prior knowledge of ombudsman programs, disability civil rights policy, and the healthcare environment in Massachusetts is a plus, but not required.
-
Community Arts Initiative Liaison
2 months ago
Boston, United States Museum of Fine Arts, Boston Full timeUnder the direction of the Manager of the Community Arts Initiative, the Community Arts Liaison serves as the primary educator and contact for one or more of the Community Arts Initiative’s (CAI) partner organizations. Duties center on supporting and facilitating CAI partner use of the MFA as a resource. ESSENTIAL FUNCTIONS The Community Arts Liaison...
-
Community Liaison for Independent Community Pharmacy
3 months ago
Boston, United States Bravo Pharmacy Full timeJob DescriptionJob DescriptionCurious about the world of pharmaceutical sales? Ready to learn new therapies and techniques?Bravo Pharmacy is an independent, community pharmacy looking to add a new Community Liaison to the team! We take pride in our customer service and are looking for a team member who is ready to learn! Our rapidly growing healthcare...
-
Hospice Sales Representative/Community Liaison
3 weeks ago
Boston, United States SAFREST Full timeJob Description:As a Hospice Sales Representative/Community Liaison, you will establish strong working relationships with nursing homes, assisted living facilities, physicians, hospital discharge planners, social workers, and healthcare decision-makers. Your role will involve providing ongoing education about our hospice services.Key Responsibilities:- Build...
-
Readiness Liaison
1 month ago
Boston, United States Mindlance Full timeTitle: Readiness Liaison/Change Management Practitioner Term: 18-24 Months (With the possibility of extension) Location: Boston, MA 02108 Work Model: 1 Day/Week Onsite Hours per Week: 37.5 · The Readiness Liaison are change management practitioner responsible for preparing agencies for the rollout of the new financial solution. They...
-
Readiness Liaison
3 days ago
Boston, United States Mindlance Full timeTitle: Readiness Liaison/Change Management Practitioner Term: 18-24 Months (With the possibility of extension) Location: Boston, MA 02108 Work Model: 1 Day/Week Onsite Hours per Week: 37.5 · The Readiness Liaison are change management practitioner responsible for preparing agencies for the rollout of the new financial solution. They assess the...
-
Community Development Liaison
3 months ago
Boston, United States Behavior Frontiers Full timeDescription Behavior Frontiers Pay Rate: $35/hr Introduction Behavior Frontiers is rapidly expanding to open centers across the country to provide behavior therapy to children with autism. We are looking for a part-time sales representative to help us to build our reputation and develop leads for new clients within a local region. Our Los Angeles based...
-
Clinical Liaison
2 weeks ago
Boston, United States Spaulding Rehabilitation Full timePerform preadmission patient evaluations; coordinate the referral process to ensure a smooth transition of patients to assigned SRN facility. Assure patient meets criteria for admission, is clinically appropriate and is ready to transfer to post-acute provider. Work with SRN facilities and referring facilities to remove barriers to create a smooth and timely...
-
Program Readiness Liaison
3 weeks ago
Boston, United States TalentBurst, Inc. Full timeProgram Readiness Liaison(Change Management) 12 months contract1 Ashburton Place, Boston, MA/ HybridProgram Readiness Liaison(s) are change management practitioners responsible for preparing agencies for rollout of the new financial solutionThey assess the readiness of agencies to adopt changing business practices and procedures, and provide support...
-
Program Readiness Liaison
1 month ago
Boston, United States Cogent Infotech Corp. Full timeJob Title: Program Readiness LiaisonProject Location: Boston, Massachusetts 02108Duration - 12+ Months (Long-term Contract) Hybrid Model: 4 days onsite in a Month The team is in the office on the second and fourth Tuesday every month; the two additional in-office days are flexible and determined by the employee and their manager. SUMMARY:The Readiness...
-
Clinical Liaison Representative
3 weeks ago
Boston, United States Spaulding Rehabilitation Hospital Full timeJob Description - Clinical Liaison Representative (3284050) Job Description Clinical Liaison Representative-(3284050) Description Summary Participate in referral relations activities within an inpatient healthcare setting and conduct preadmission patient evaluations. Coordinate the referral process to ensure a smooth transition of patients to...
-
Medical Science Liaison
1 month ago
Boston, Massachusetts, United States Mallinckrodt Pharmaceuticals Full timeJob TitleMedical Science Liaison (Ophthalmology)RequisitionJR Medical Science Liaison (Ophthalmology) (Open)LocationARD Field Office - USA405Additional LocationsAtlanta, GA, Boston, MA, Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Houston, TX, Jackson, MS, Los Angeles, CA, Miami, FL, Minneapolis, MN, Philadelphia, PA, Phoenix, AZJob Description...
-
Readiness Liaison/Change Manager
1 month ago
Boston, United States Experis Full timeReadiness Liaison/Change Manager Hybrid - must be local to Boston area and willing to go onsite as needed Long term - 12+ month contract - extendable The Readiness Liaison/Change Manager plays a critical role in the program as there will be business process changes with the new financial solution. Readiness Liaisons must have a solid understanding of change...
-
Clinical Liaison
3 weeks ago
Boston, United States Marquis Health Consulting Services Full timeMarquis Health Consulting Services - Clinical Liaison for Boston AreaCome join our amazing and growing teams! Strong competitive salaries and benefit programs. Room for growth, lots of support!!!Marquis Health Consulting Services provides administrative and consulting services to skilled nursing facilities and Senior Housing communities throughout the...
-
Thought Leader Liaison
1 month ago
Boston, Massachusetts, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...
-
Readiness Liaison/Change Manager
1 month ago
Boston, United States Experis Full timeReadiness Liaison/Change Manager Hybrid - must be local to Boston area and willing to go onsite as needed Long term - 12+ month contract - extendable The Readiness Liaison/Change Manager plays a critical role in the program as there will be business process changes with the new financial solution. Readiness Liaisons must have a solid understanding of change...
-
Medical Liaison for Cell Therapy
13 hours ago
Boston, Massachusetts, United States Bristol Myers Squibb Full timeJob SummaryBristol Myers Squibb is seeking a highly skilled Medical Science Liaison to join our team. As a Medical Science Liaison, you will play a critical role in engaging with healthcare professionals to translate science into patient care.Key ResponsibilitiesDevelop and maintain relationships with key thought leaders and healthcare professionals in the...
-
Clinical Liaison Specialist
13 hours ago
Boston, Massachusetts, United States Marquis Health Consulting Services Full timeJob Summary:Marquis Health Consulting Services is seeking a highly skilled Clinical Liaison to develop effective relationships with referral sources and customers, resulting in referrals that meet the census goals of our skilled nursing facilities.Key Responsibilities:Assess and evaluate potential patients for appropriate admissions and facilitate the...
-
Liaison Librarian
1 week ago
Boston, MA, United States University of Massachusetts Boston Full timeJob no: 523768Position Type: Faculty Full TimeCampus: UMass BostonDepartment: Healey LibraryDate opened: 13 Jun 2024 Eastern Daylight TimeApplications close:Job Description:Reporting to the Head of Reference, Outreach, & Instruction (ROI) in Healey Library, and working closely with colleagues in ROI, the Head of Collections and other library units, the...
-
Boston, United States Mass General Brigham Full timeDescription: Under the general supervision of the Administrative Manager of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving longitudinal care within the Concierge Medicine practice, as well as external companies and referral entities. The Client...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY : Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...