Salon Manager
2 weeks ago
Job Description:As a Salon Manager, you set the tone for guest experience. You and your team’s energy plays an integral part in delivering exceptional guest care whether the guest is here for a spa or salon experience or to browse our retail boutiques. You will be responsible for the day-to-day spa and salon operations at the location level. Some of your duties might include, but are not limited to:
- Keeping track of inventory, and understanding when/how to order more.
- Demonstrating a professional and dependable attitude at all times—the staff will follow your lead.
- Organizing and supervising team member schedules.
- Ensuring the team members are informed of company policies, procedures, incentive plans & goals.
- Responding to, and resolving customer concerns in a timely manner with grace and professionalism.
- Collaborating with managers company wide to reach financial goals, elevate customer satisfaction, and create the best working environments for staff.
An ideal candidate is someone who
- Has at least 1 year of experience in customer service management.
- Has experience in spa/salon booking software.
- Works well in a fast-paced and high-pressure environment.
- Is very attentive to detail.
- Can moderate between staff-to-staff, staff-to-client, or client-to-client conflicts with swiftness and calmness.
- Aims to maintain a positive attitude even amidst challenging situations.
- **Special consideration given to candidates with experience working behind the chair as a licensed cosmetologist**
Benefits:
- Opportunities for growth
- Retail discount
- Service perks & discounts
- Paid time off
- Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.
About Urban Nirvana Spa & Salon:
• Luxury Spa & Salons in South Carolina• Female-owned business formed in 2000• Established in Charleston but has since grown to 10 locations across the stateCharleston/Columbia/Greenville
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