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1-20- IT Technician

4 weeks ago

Columbia, United States Focused HR Solutions Full time
100% on site.  Our direct client has an opening for an IT Technician 11358-1 This position is up to 6 months, with the option of extension, and is in the following locations in Columbia,SC Comments: Note: Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.  SCOPE OF THE PROJECT:It technical support for parole board hearings including endpoint devices for central and remote locations. Note: Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course. DAILY DUTIES / RESPONSIBILITIES:
  • Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing and training.
  • Updates tickets in the ticketing system on all it-related issues and ensures audit logging is kept up to date.
  • Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.
  • Must be comfortable with listening to sensitive imformation including the discussion of violent and explicit crimes, victim experiences, etc.
  • Assists virtual public participants.
  • Professional behavior and business attire is required in the court room for this position.
  • Works with vendor support and it leadership to ensure all systems are operational including reporting, documenting and resolveing outstanding issues.
  • Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remoting locations.
  • Assists in preparing and managing devices for windows, ios, poly, cisco, video conferencing, etc..
  • Supports, updates, and manages hardware, software and software management systems including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.
  • Other duties as assigned.
 REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • Strong personal, ethical, and moral standards.
  • Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
  • Good interpersonal skills.
  • Proactive and self-motivated
  • Self-starter with the ability to prioritize workload and manage time.
  • Exceptional listening skills.
  • Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
  • Abilities to troubleshoot desktop, audio and video equipment and ios devices.
  • Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities
  • Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
  • Managing ios devices through airwatch, apple business manager.
  • Active directory, sccm, desktop and ms teams support experience. Preferred skills (rank in order of importance):
  • Gpo (windows group policy object) administration skills.
  • Windows security - group policy skills.
  • Webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.
  • Cisco, poly, and video conferencing support experience.
 REQUIRED EDUCATION:
  • Bachelor’s degree
  • Or master’s degree in computer science, or information systems/technology management or equivalent work experience
 PREFERRED CERTIFICATIONS:
  • A+
  • Network+
  • Security+
  • DELL DESKTOP CERTIFICATION
  • WEBEX CERTIFICATION
  • Rate Details
 Administrative Valid Drivers License Yes 1     Must have a SC Driver's License.

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