Clienteling Coordinator

4 weeks ago

Dayton, United States James Free Jewelers Full time
Clienteling Coordinator:

Qualifications

Previous retail experience

Good understanding of luxury business, customers, competitors, and products

Data Driven

Strong client focus

Team/people management

Problem-Solving, proactivity, and empathy

Passion for luxury and creative culture

Detail oriented, organized, and professional

Excellent communication and interpersonal skills with a proven ability to communicate effectively 

Responsibilities

Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience

Set up a Clienteling mindset in-store

Train associates on the CRM

Develop and ensure a Clienteling routine in all stores

Track the store’s Clienteling performance and meet with Management on deliverables

Clienteling for special store events-drive event traffic

Confirm all pertinent contact information is captured in the ARMS software program

Alert associates on inactive clients thru multi-channels to renew interest in the brand

Hours  M-F 9a-5p

401K, Health/Dental and more EOE

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