Customer Care Phone Agent

1 month ago


Enon, United States 7-Eleven Full time $16 - $17
Speedway is Hiring Immediately: In-Office Customer Care Phone Agent

The selected candidate may be asked to work anytime Monday - Friday: 7:00am - 8:00pm EST, Saturday - Sunday:  8:00 AM – 5:00 PM EST. This is an on-site role.
Our Customer Care team supports Speedway/7-Eleven customers, through a variety of channels, including phone, email, web, and chat. In this role, you will be responsible for building relationships with customers through open and interactive communication, while resolving product or service issues.

OUR BENEFITS INCLUDE:
  • 401k plan
  • Coverage in medical, dental, life, and vision insurances available
  • Paid PTO Plans
  • Paid holidays
  • Bonus Potential
  • Tuition Reimbursement and Adoption Assistance

An agents typical day includes assisting with: 
  • Rewards account support, such as profile updates, passcode/PIN resets, points and redemption information
  • In-Store experience, such as store appearance, associate interaction, product availability, promotion/marketing inquiries
  • Product feedback, such as product quality, refund request, nutritional/product information
  • Data entry of accurate and detailed information into the Customer Service claims database.

Education Level: High School Diploma or Equivalent
Experience & Skills: 
  • Previous customer service and/or call center experience 
  • Bilingual or speaking Spanish a plus.
  • Microsoft Dynamics database experience
  • Professional phone etiquette
  • The ability to multi-task and function in a fast-paced work environment
  • Strong problem-solving skills
  • Selected candidate will be required to enter accurate and detailed case information into the Microsoft Dynamics database and work within the Rewards account database.

At times mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.

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