Lobby Ambassador
2 months ago
Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, Tourists and Tenants entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times.
Essential Job Functions:
- Supporting the Lobby Ambassador Lead ensuring that every guest is greeted with enthusiasm and has a memorable experience.
- Acting as way-finders and hospitality services resource for all guests.
- Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination.
- Reviewing and committing to memory the profiles of VIP guests expected for the day.
- Recognizing and welcoming VIP guests using service excellence standards.
- Communicating effectively with team members and passing on necessary information to colleagues that may arise.
- Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience.
- Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
- Takes ownership of their assigned building location, activity engaging with all guests.
- Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
- Adhering to Hospitality signature look.
- Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’.
- Other duties as assigned.
Responsibilities:
Client Care:
- Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances.
- Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …”
- Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey.
- Communicate effectively with peers and Lobby Ambassador Lead, displaying accuracy and attention to detail both in verbal and written communication.
- Maintaining a strong awareness of business activity and communicating all updates with your team members.
- Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.
- Providing assistance according to business needs e.g. lunch cover, callouts, and general support.
- Supporting the training of new associates and completing checklists accordingly.
- Taking part in the cross-training program which covers all areas of the department, when available.
- Speaking about artwork located inside and the immediate vicinity surrounding the building. Including artist, history, and year commissioned.
- Maintaining basic knowledge of history of building and surrounding areas.
- Maintaining basic knowledge of shops, restaurants, transportation and attractions.
- Maintaining a professional, polite and considerate manner at all times.
- Adhering to uniform and presentation standards as per the dress policy.
Working Environment:
- Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
- This role is a stationed outside the entrance to the lobby of each building.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking in the building lobby throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, lifting.
- May be required to cover Exterior Lobby Ambassador breaks/shifts as needed.
Policies and Procedures:
- Adhere to the Company and the building’s policies and procedures.
- Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
- Comply with the Reception and Concierge Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as ‘living’ document.
-
Lobby Ambassador
2 months ago
Chicago, United States Rapport Guest Services Full timeLobby AmbassadorWorking as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.The Lobby Ambassador will be responsible for engaging all Clients,...
-
Hospitality Ambassador
1 month ago
Chicago, Illinois, United States Compass Group USA Full timeJob SummaryThe Guest Service Agent is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members. Located on the reception floor and in all public areas, the GSA will be the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.Key...
-
Bellperson
1 month ago
Chicago, United States AccorHotel Full timeBellpersonAlways lending a helping hand with a smile. As a Bellperson your passion for the property and your respect for our guests belongings will ensure that our guests Feel Welcome as soon as they arrive.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideOpportunity to develop your talent and grow within your property...
-
Front Office Bellperson
1 month ago
Chicago, United States AccorHotel Full timeWHAT YOU WILL BE DOING: A smile and warm greeting is what our Guests will receive when staying at Swisstel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly detailoriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible...
-
Chicago, United States One Medical Full timeJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...
-
Chicago, United States One Medical Full timeJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...
-
Chicago, United States One Medical Full timeIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform...
-
Chicago, IL, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Chicago, IL, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Chicago, IL, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Chicago, IL, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Chicago, IL, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
