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Outreach Specialist
4 months ago
- Provide crisis intervention to address the immediate needs of the very low-income, chronic, and non-chronic homeless veteran population
- Be available on-call during hours scheduled after normal business hours to include no less than 8 hours on Sunday and Saturday, and no less than 3 hours Monday through Friday, unless relieved by another employee.
- Must be able to return to work when on-call if necessary. Work hours in this case start from the time you leave your home until you return with a 2-hour minimum. Flexing the extra hours is at the employees’ discretion with the approval of the supervisor.
- First and immediately before or after the Veteran accesses shelter or emergency services, work with the Veteran to identify an immediate safe place to stay
- Assess the individual's family, friends and support network to assist in identifying a housing solution to prevent the Veteran and family from becoming homeless immediately and that can provide housing for at least ninety days
- Provide mediation, conflict resolution as needed
- Process Temporary Financial Assistance in accordance with required limitations
- Determine eligibility for Rapid Resolution Program and SSVF
- Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
- Engage and build rapport with target population
- Coordinate initial screening and assessment with Case Management team
- Participate in Stand Downs and other VA/community outreach activities
- Attend agency, community, and supervisory meetings
- Provide peer support and mentoring to SSVF participants in securing permanent housing
- Provide peer support, mentoring, and coaching to SSVF participants in navigating and accessing veteran and mainstream resources
- Utilize HMIS for data collection/case record
- Accompany veterans to appointments, when appropriate
- Monitor and document participation, progress, referrals, and services provided to participant
- Assist Case Management team in preparing exit plans and follow-up contact with SSVF program participants
- Maintain working relationships with community agencies to facilitate access to community services for participants
- Maintain working relationships with organizations specifically targeting Veterans needs
- Attend in-service trainings and outside conferences/workshops, as requested by the Program Manager
- Complies with all applicable training requirements
- Complies with all company safety, personnel, and operational policies and procedures
- Complies with work schedule to ensure effective operations of Agency programs
- Contributes positively as a member of a productive and cooperative team
- Performs other duties as necessary to fulfill the Society of St. Vincent de Paul CARES Mission
- Demonstrate strong knowledge of the resources in the community available for the veteran population, especially services and programs offered by the VA
- Possess strong knowledge of homelessness, severe and persistent mental illness, and substance abuse
- Must demonstrate an ability to be non-judgmental and accept the principles of housing first and rapid rehousing
- Be able to speak, write and understand English
- Possess strong computer skills
- Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and be able to work with diverse racial, ethnic, and economic groups
- Have ability to work flexible schedule including evenings, nights, weekends, and holidays
- Be able to organize, prioritize, multi-task, problem solve under pressure, and deliver results
- Have excellent oral and written communication skills and listening skills
- Provide positive customer service to difficult populations
- Possess strong work ethics
- Successfully pass Law Enforcement background screening
- Possess valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
- Must have reliable transportation
- Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
- Have mission-driven attitude supplemented with integrity and passion
- Adhere to the highest ethical standards, personally, and professionally
- Possess high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
- Demonstrate evidence of deep alignment with the Society of St. Vincent de Paul CARES Mission and Values
- This position is specific to an individual with prior military experience. Experience or education with human services, homelessness, and veteran resources is a plus
- This position requires a minimum a Bachelor’s degree in Social Work or related field
- Must have minimum two years’ experience serving homeless or at-risk families and/or individuals in crisis
- Must have experience in mediation and negotiation, and/or restorative approaches*
- Must be able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough document compliance efforts and activities
- Must be proficient with data management and information systems and have strong knowledge of Microsoft Word, Excel and Outlook. Knowledge of Access and PowerPoint a plus.
- Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
- Must have the ability to adapt to culturally diverse environments and display an attitude of compassion and acceptance of client populations
- Must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
- Problem solving and conflict resolution skills required
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. Requires some driving and walking outdoors and wooded areas. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem, and assist in bringing issues to a successful conclusion. Must relate and interact with volunteers, clients, contractors, visitors, and employees at all levels within the Agency. WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse, or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. The Society of St. Vincent de Paul CARES is an Equal Opportunity Employer.
About St. Vincent de Paul CARES:
SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs. SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties. Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.