Dental Office Manager

2 weeks ago

Killeen, United States D4C Dental Brands Full time
The Operations Manager at Lone Star Pediatric Dentistry and Braces - Killeen location oversees practice operations, financial performance, and patient satisfaction while fostering a positive team culture. The role includes managing staff, supporting front and back office functions, and ensuring compliance with policies and regulations to help children achieve a lifetime of great oral health.

Key Responsibilities:
  • Manage daily operations of the practice to meet financial and patient experience goals.
  • Lead, mentor, and develop staff to build a positive office culture.
  • Oversee staff recruitment, onboarding, training, and performance evaluations.
  • Conduct regular staff meetings and address employee concerns effectively.
  • Ensure compliance with policies, safety protocols, and regulatory requirements.
  • Support financial and operational functions, including expense control and reporting.
  • Implement systems for patient satisfaction, retention, and case acceptance.
  • Act as a liaison between the practice and internal departments (HR, Marketing, Finance).
  • Monitor and report certifications, licenses, and staff training compliance.
  • Address and resolve safety incidents promptly.

Qualifications:
  • Bachelor’s Degree in Business or equivalent work experience (Master’s preferred).
  • Minimum 3 years of leadership experience in practice management or healthcare.
  • Strong communication, problem-solving, and critical thinking skills.
  • Experience in healthcare management, team leadership, and customer service.
  • Proficient in prioritizing, coordinating schedules, and managing expenses.

Skills:
  • Leadership and team-building.
  • Business acumen and financial oversight.
  • Employee development and performance management.
  • Excellent decision-making and critical thinking.
  • Strong organizational and interpersonal skills.

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