E-Commerce Lead

3 weeks ago

Ypsilanti, United States Kroger.com - Milan Full time $18
Position Title: e-Commerce Department Lead
Enterprise Job Code: 300076
Department:  e-Commerce Store
Position Reports To: e-Commerce Manager
Position Supervises: N/A
FLSA Status: Non-Exempt
Profile last updated: August 20, 2015

Position Summary:
Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions: 
  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness. 
  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed. 
  • Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines. 
  • Train all functions and duties of the Selector and Customer Attendant roles. 
  • Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable. 
  • Assist with scheduling to meet operational and associates’ needs. 
  • Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants. 
  • Print and distribute order labels, including orders for perishable departments. 
  • Troubleshoot e-Commerce equipment and devices. 
  • Maintain level of supplies needed to perform necessary duties. 
  • Maintain organization and cleanliness of staging areas and equipment. 
  • Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager. 
  • Perform required opening and closing procedures. 
  • Learn and implement process improvements as directed by division or enterprise e-Commerce team. 
  • Provide feedback on team members daily performance and annual performance reviews. 
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills: Some of the behaviors needed to successfully perform this position are:Leadership Behaviors: 
  • Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 
  • Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 
  • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 
  • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. 
  • Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. 
  • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
  • Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. 

Minimum Position Qualifications & Education Requirements: 
  • Effective communication skills 
  • Basic knowledge of computers 
  • Basic knowledge of math (adding and subtracting) 
  • Ability to work without supervision 
  • Ability to read shelf tags 
  • Proven supervisory experience 
  • Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day 
  • Must be able to stand for extended periods of time and/or walk constantly 
  • Ability to stoop, kneel, or crouch several times per hour 
  • Desired Previous Job 

Experience/Education: 
  • Experience as a cashier 
  • Experience in a production oriented environment 
  • Experience in a warehouse environment 
  • Experience stocking shelves 

Potential Career Path from this position:
Store Department Manager positions
MD1

Job Codes to be used: KERMIT 0520035 

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