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East Valley

4 months ago

Chandler, United States Phoenix IT Solutions, Inc. Full time $15 - $17
HOA Compliance Specialist (FT) - East Valley

Must-Have(s):
  • Candidate Must Currently Live/Reside in Phoenix Arizona Metropolitan Area.
  • Candidate Must have a reliable and insured vehicle to perform inspections of the community.

Position Summary:
Responsible for conducting routine driving tours/inspections of all lots in each of our East Valley communities in conjunction with various Fine and Violation Policies; processing and mailing violation notices; working with residents over the phone or email to discuss non-compliance letters; providing reports to the community managers and meet with residents to review their situation and providing education on their community’s documents.

Position Responsibilities:
  • Responsible for reviewing and having a solid understanding of various association governing documents.
  • Provide superior customer service while communicating expectations for compliance concerns and providing education to homeowners and residents.
  • Provides direct support to the Community Management team to uphold community standards. Collaborates with residents to educate and ensure long-term solutions to infractions.
  • Records and tracks compliance issues using the company database maintains detailed records of non-compliance and investigates reported complaints.
  • Prepares and mails all compliance and fine notices.
  •  Process violation letters and charges for each community. 
  • Answer and return homeowner calls to resolve their situation. 
  • Provides timely reports to the Community Manager.
  • Complete yearly compliance walks with board members to ensure satisfaction in the enforcement of community policies and governing documents.
  • Collaborates with Attorneys and Community Managers for the escalation of violations.
  • Provides additional support to team members when needed.

Knowledge, Skills & Abilities:
  • A disciplined individual with the ability to work independently while carrying out multiple tasks simultaneously. 
  • Attention to detail and well-organized. 
  • Establish priorities and meet deadlines in a high-volume, fast-paced environment. 
  • Use computer programs and databases proficiently including Microsoft Word and Outlook, as well as internet-based software. 
  • Must have advanced verbal and written communication skills and work cooperatively with members of the Thrive Team, Board Members, Attorneys, Property Management Companies, Homeowners, and Residents. 
  • Ability to interpret, evaluate, and explain legal community governing documents. 
  • Customer service experience. 
  • Prior HOA experience is preferred. 
  • Bi-lingual preferred.

Physical Demands & Work Environment:Position involves driving, sitting, standing, and walking. Must have a reliable and insured vehicle to perform inspections of the community. The candidate must also have a current and valid driver’s license, and current vehicle registration and hold a clean driving record. Ability to use a computer and a phone in a home office setting and use a smartphone while in the field.

About Phoenix IT Solutions, Inc.:

We are a dynamic, growing, focused, Phoenix-based managed service provider. We are selective in the partnerships we maintain with our clients. We have been in business for 22 years and maintain our relationships by providing excellent customer service, attention to detail, and our ability to adapt, overcome and own any service issue.