Mitigation Lead Tech/Crew Leader
4 weeks ago
Position Overview
- A SUCCESSFUL Crew Leader leads by example in performing quality mitigation and remediation work, while motivating his/her crew to do the same.
- You are key in giving comfort to customers who are facing the major adversity of a disaster in their home or place of business.
- A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession proof” disaster restoration industry.
Job Responsibilities:
- Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc.
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job.
- Participate in our on-call rotation, responding to after-hours and weekend emergency losses.
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency.
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide.
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
- Completes sketch and scope sheet for estimate, complete drying records using mobile software.
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
- Resolves issues with customers communicates customer issues, daily job activities with key company staff.
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies.
- May train new technicians or key operational team members.
- Ensure safety standards are being followed during all active jobs.
- Valid Drivers’ License and satisfactory driving record.
- Strong verbal and written and communication skills.
- Strong problem solving and customer service skills.
- Must be able to prioritize activities and meet deadlines.
- Experience with entering data using a tablet or mobile phone.
- Report to work on time in a clean, complete uniform.
- Read and follow product label usage instructions.
Job Requirements:
- High school graduate or equivalent.
- Valid driver's license and satisfactory driving record.
- Good verbal and written and communication skills.
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry.
- Proficient with using mobile software to enter data.
- Experience with using Xactimate is preferred but not required.
- Must be able to prioritize activities and meet deadlines.
- Experience in training and managing others.
- Strong problem-solving skills.
- Communicates customer issues, job activities with key company staff.
- Drug/Alcohol/Tobacco free required.
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician.
- FSRT – Fire & Smoke Restoration Technician.
- OCT – Odor Control Technician.
- WRT – Water Damage Restoration Technician.
Physical Demands and Working ConditionsIncumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions.
Compensation and Incentives:
- $500 Start up bonus potential after 90 days of employment
- Competitive wages: $20-26/hr
- Bonus and incentives
- PTO Accrual
- Health Insurance
- Opportunities for advancement/training/certification
- Monthly team building luncheon or activity
- Cell phone allowance
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