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Produce Department Manager

3 months ago

Roanoke, United States Kroger Full time $21
Position Summary:

Create an outstanding customer experience by embracing the Customer 1st strategy and encourage associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales/profit goals established for the department. Regulate all established quality assurance standards and expenses. Monitor tasks, duties and activities related to the Produce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
  • Promote trust and respect among associates, with a positive attitude.
  • Communicate company, department, and job specific information to associates.
  • Establish department performance goals and empower associates to meet or exceed goals through teamwork.
  • Develop adequate scheduling to manage customer volume during hours of operation.
  • Train and develop associates on their performance and participate in the performance appraisal process.
  • Create an environment that enables customers to feel welcome, important and appreciated by gaining knowledge of products sold within the department/store, ability to respond to questions, make suggestions and locate product to ensure customers get the products they need.
  • Prepare fruit and vegetable platters/trays.
  • Inform customers of produce specials and offer product samples to help customers discover new items.
  • Review/inspect products for quality and freshness and take appropriate action.
  • Create and implement a department business plan to achieve desired results.
  • Create and execute sales promotions and implement period promotional plans in partnership with store management.
  • Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions and ads that affect the department.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
  • Plan and organize the inventory process, maintain awareness of inventory/stocking conditions; note any discrepancies.
  • Train associates on inventory/stocking and Computer Assisted Ordering.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Fortify safety programs by complying with safety procedures, practicing preventive maintenance by properly inspecting equipment, identifying unsafe conditions/notifying store management of any items in need of repair and of customer or employee accidents.
  • Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
  • Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
  • Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
  • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
  • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
  • Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
  • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
  • Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:
  • Must be 18 or older.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, subtraction).
  • Ability to handle stressful situations.
  • Current food handlers permit once employed.
Desired Previous Job Experience:
  • High school education or equivalent preferred.
  • Management experience preferred.
  • Retail/Produce experience.
  • Second language (verbal, reading and/or writing).