Front Desk Agent

2 weeks ago

WilkesBarre, United States Fairfield by Marriott Part time $11 - $13
Front Desk Agent (3-11)

We’re looking for a part time front desk associate to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities:
  • Check in guests, answer phones, and take reservations.
  • Respond to guest complaints, requests, and emergencies.
  • Reconcile accounts.
  • Balance the cash drawer and log receipts.
  • Investigate and resolve out-of-balance accounts.
  • Keep accurate financial records and ledgers.

Skills:
  • Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
  • Experience with accounting and facilities management software.
  • Excellent math skills.
  • An eye for detail.
  • Good problem-solving skills.
  • Strong customer service skills.
  • The ability to multitask.
  • Strong written and verbal communication skills.
  • Availability to work overnight.

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