Nursing Supervisor

Please include Cover Letter with Resume

SUMMARY:   
The Nursing Supervisor works as part of the medical provider team and assists the Providers in the provision of primary health care.  The Nursing Supervisor supervises the nursing staff, lab personnel & X-ray Tech and provides limited direct patient services as well as performing specifically designated independent procedures.  Ensures follow-up and action are appropriately taken and documented when important issues are identified; ensures facility preparedness for State and other regulatory agency inspections and survey.   The Nursing Supervisor is a member of the Patient-Centered Medical Home (PCMH) health care team and is responsible for promoting interdependent collaboration for patient’s continuum of care with the patient, healthcare team and family in an effort to improve or maintain the patient’s social, emotional, functional, and physical health status.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists physicians and midlevels in healthcare activities, performance of diagnostic and/or therapeutic procedures, and the administration of medications as necessary;
• Responsible for nursing activities in full supervisory capacity including the development and implementation of all training, disciplinary and personnel evaluations;
• Facilitates staff education and inservices in the areas of safety, infection control, OSHA, TB control and performance improvement.  Conducts and reviews annual CPR verifications;
• Participates in long range planning for the medical center, independently plans and manages the nursing program and regularly reviews nursing activities, problems and functions with the Chief Medical Officer;
• Participates in the health center’s quality assessment/improvement activities and performs duties in accordance with applicable standards;
• Ensures an appropriate environment for the administration of healthcare by keeping exam rooms, nurse’s station, all equipment, and other work areas in a clean, safe, and orderly fashion;
• Plan and set work standards which leads to quality of care, to counsel and discipline staff per policy as needed, and to deal with sensitive or volatile situations involving staff, contracted employees, patient/families, physicians, or others;
• Tracks, analyzes, quantifies, and compares data relative to safety, infection, and quality.  Oversees the surveillance for infections of staff, patients and caregivers;
• Maintains policies and procedures in compliance with state, federal, Medicare and credentialing standards and criteria;
• Performs appropriate credentialing activities for all permanent and temporary nursing employees as well as assurance of proper current licensure and continuing education. Initiates and participates in staff in-house, in-service education;
• Performs other necessary duties as required by the Chief Medical Officer to meet the goal of providing primary health care services.
• Carries out proper procedures for basic life support, fire, disaster and infection control;
• Adheres to the delegated criteria of Laboratory, X-ray and Medical Acts policy and procedures;
• Participates in performance and training of OSHA, Infection Control and Safety and adheres to the policies and procedures;
• Performs other necessary duties as required by the Nursing Supervisor to meet the goals of providing primary health care services.  

 
COMPETENCIES:   
The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale:

• Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. 
• Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement.
• Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts.
• Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively.
• Compliance – Consistently complies with all established company standard operating processes and procedures. 
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service –Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. 
• Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization. 
• Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; 
• Flexibility – Flexible in terms of role and schedule.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues.
• Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance.
• Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking – Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.
• Teamwork with Peers and Other Functions- Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates.
• Technical Skills – Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes.
• Timeliness of Work Completion – Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects.
• Verbal and Presentation Skills – Speaks clearly and effectively; able to effectively prepare for and present to a group.
• Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

EDUCATION and/or EXPERIENCE:

• Combined clinical and business management education, with graduate-level education and concentration in management and/clinical operations. 
• Ability to prioritize and effectively execute the goals and initiatives of the organization.  
• Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. 
• General to advanced certifiable knowledge of Six-Sigma, Lean, Business Process Improvement and other process improvement methodologies, with field experience demonstrating measurable results preferred.

 LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to write clearly and concisely.  
• Ability to communicate effectively one-on-one or in small groups and make formal presentations when required.

 MATHEMATICAL SKILLS:

• Ability to apply basic concepts of mathematics and computations.

 REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 CERTIFICATES, LICENSES, REGISTRATIONS:   

• Licensed as a registered professional in the state of North Carolina or medical licensure, ASCP certification, etc. CPR required.

 OTHER SKILLS AND ABILITIES:

• Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. 
• Familiarity with effective use of computerized billing, patient information, and electronic medical records software. 
• Must be able to use other equipment such as a fax, copier and calculator.  
• Knowledge of Medicare, regulatory and credentialing criteria and standards. 
• Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. 
• Good analytical skills, attention to details, sense of personal responsibility for work performance, excellent trouble shooting, diagnostic skills and a professional attitude.  
• The ability to adhere to policies and procedures is a must.
  
  

PHYSICAL/MENTAL DEMANDS:The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms.  The employee must occasionally lift and/or move patients of varying weight.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgement, develop options and solutions to crisis and problems, gather and analyze facts, pay close attention to detail, courteous and professional, deal with stressful situations such as emergencies and/or staff shortages, and to adhere to company policies and procedures. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL:I- (Job classification in which employees have occupational risk to blood borne pathogens 

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