Resident Director of Dining Services

2 months ago

Uncasville, United States Compass Group Full time $110,000 - $115,000
Reporting to our Vice President, this role will lead a large multi-unit dining account in one of the country's largest casinos You will serve as our point of contact for the client as well as lead a successful team of 6 managers and 105 associates. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. At this highly subsidized account, we feed approximately 3,800 client employees across 3 shifts.

Key Responsibilities:
  • Leads and inspires a diverse team at a large account, with the goal of providing top-notch service to the client.
  • Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
  • May serve on district leadership team, and participates in ongoing conversations with peers to share standard processes, mitigate risks, champion diversity, and build community.
  • Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners.
  • Fosters a culture of transparency, understanding, education, safety, and accountability.
  • Ensures customer needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as needed.
  • Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary.
  • Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
  • Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time.
  • Champions development within the account; conducts performance evaluations, along with succession planning; has full understanding of all roles within operation.
  • Is responsible for the financial results, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Ensures consistent and fair administration of al policies and procedures.

Preferred Qualifications:
  • Bachelor's degree or equivalent experience and minimum of three (3) years of large volume management experience, preferably in foodservice, hospitality management.
  • Is well-versed in all aspects of foodservice management with a consistent record of success.
  • Experience running accounts with over $8 million in volume, strongly desired.
  • Has confirmed success in leading a business and a team, strong customer service, and good business and financial savvy.
  • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
  • Champions the inclusion mentality, and is proactive, positive, professional, and resilient.
  • Excellent computer skills and proficiency with Microsoft Office suite and POS software.

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