Medical Office Liaison

2 months ago

Fort Lauderdale, United States Med Supply US Full time
About UsMed Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. We are committed to improving the lives of patients with chronic medical conditions by offering high-quality products and exceptional service. A key part of our service is helping patients navigate the insurance process to ensure they receive the supplies they need, covered by their insurance whenever possible.

Job Description: Medical Office LiaisonMed Supply US is seeking a Medical Office Liaison with extensive experience working in a doctor’s office or clinical setting. In this role, you will act as the primary point of contact between Med Supply US, healthcare providers, and insurance companies to ensure that all medical documents, prescriptions, and insurance claims are accurately processed. You will ensure patients receive the medical equipment they need, while also navigating insurance requirements and maintaining clear communication with all parties involved.

Responsibilities
  • Serve as the liaison between Med Supply US and healthcare providers to gather and review necessary medical documentation.
  • Coordinate with doctor’s offices to ensure timely and accurate submission of prescriptions, insurance forms, and other required paperwork.
  • Assist patients in navigating the insurance process to ensure their continuous glucose monitors (CGMs) and catheters are covered.
  • Verify insurance coverage and work with insurance companies to resolve issues, discrepancies, or denials.
  • Maintain up-to-date patient records, ensuring all documents comply with legal and regulatory standards.
  • Collaborate with internal teams to ensure smooth patient experience and resolve any documentation or insurance-related issues.
  • Stay informed on insurance regulations, healthcare documentation requirements, and industry trends to ensure compliance and efficiency.
  • Prepare and submit reports on documentation status, insurance approvals, and patient cases to management.
Requirements
  • Experience working in a doctor’s office, clinic, or healthcare setting, with a deep understanding of medical documentation and insurance processes.
  • Familiarity with durable medical equipment (DME) or similar healthcare products is a plus.
  • Strong knowledge of insurance verification, claims processing, and payer systems.
  • Excellent attention to detail and organizational skills, with the ability to manage multiple patient cases simultaneously.
  • Strong communication skills and the ability to work effectively with healthcare providers, insurance companies, and internal teams.
  • Proficiency in medical records management systems and CRM tools.
  • Bachelor’s degree in healthcare administration or a related field is preferred but not required.

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