Vegetation Management Technical Production Support Specialist
2 weeks ago
ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:
- Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing work requests, creating pre-load files, tracking refusals and tags/help tickets.
- Create and maintain all circuit files and run statistical reports for management.
- Provide high level of exceptional customer support of end users.
- Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices.
- Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices.
- General support, troubleshooting and assistance for iOS mobile devices.
- Provide IT Solutions information users and iOS mobile devices.
- Assist with onboarding, offboarding and transfer of employees.
- Facilitate the completion of timely and accurate reports.
- Coordinate and prioritizing circuit field work scheduling.
- Production of maps, manifests, and various reports for planner contractors.
- Analysis of the database for quality assurance and data integrity.
- Technical support for field personnel, foresters, planners, and office staff.
- Meet with client to outline and implement data collection/reporting changes.
- Ability to plan, organize and coordinate multiple projects while effectively working with employees across departmental lines and external contacts.
- Perform other duties as related or assigned.
JOB REQUIREMENTS:
- Prior administrative assistance with support of data, databases, and Support Desk.
- Valid driver’s license with a good driving record is required.
- Two or four-year degree in a related field is preferred.
- Ability to work independently and as a part of a team.
- Strong verbal and written communications skills.
- Excellent customer service skills.
- Experience in office management preferred.
- Experience with technical writing and report generating.
- Experience with Microsoft Office and data collection software (GIS experience a plus.
To move forward in the process, we require you to complete an application on our careers page. Please follow the below link to apply:
Apply Here
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