Airport Shuttle Driver
3 months ago
Wage: $21/Hr
The key responsibilities and accountabilities are:
- Provide timely shuttle service to customers to/from the airport terminal to the Hertz facility, in compliance with Hertz’s policies and procedures and local laws.
- Personally, I welcome customers boarding the bus, assist with luggage, and answer questions in a friendly manner.
- Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers and bus operations Supervisor using standard codes.
- Provide world-class customer service by determining customer’s reservation status and communicating to the lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
- Conduct bus inspections to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
- Maintain appearance appropriate for providing best-in-class customer service in accordance with established guidelines
- Ensure the bus is kept tidy at all times with maps available.
- Contribute to continuous improvement by communicating customer feedback to the team and engaging in action planning to improve performance and customer satisfaction.
- Complete any relevant paperwork in line with Company Audit and Department of Transport standards
Basic Qualifications:
- Passion for customer service and attention to detail – Go the extra mile.
- At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements
- Minimum 2 years PCV catD1 driving experience (International)
- Minimum of 2 years Customer Service Experience
- 21 years of age or older
- Obtain a DOT medical clearance
- Work flexible shifts including weekends and holidays, and work overtime as required.
- Work indoors and outdoors during all weather conditions.
- Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Work in a fast-paced environment with a variety of tasks
- Demonstrate professionalism, excellent communication, and interpersonal skills
- Lift up to 45 pounds
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