Dental Assistant Manager

2 months ago

Rock Hill, United States Apex Dental Full time $20 - $24
In our multi-specialty practice, we welcome many new patients each month. We care for our patients in a private practice setup with the highest quality and using advanced technology in a state-of-the-art facility. We offer full-service dentistry and strongly focus on quality, service, and patient satisfaction. We are located in
Clover, SC, and Rock Hill, SC close to Charlotte, NC.

Position: Assistant Dental Office Manager

Why Should the Dental Assistant Office Manager Work with Apex Dental P.A.?
  • Mentorship with doctors.
  • 22 years plus in practice at the same location.
  • Approach towards continuous improvement, learning new aspects in dentistry
  • Great supporting staff and work-life balance
  • Great compensation 
  • Paid Holidays
  • 401K with Match
  • Assist for Healthcare benefits, Dental benefits for employees and Family
  • Opportunity to become Senior Office Manager after proven record

Job Duties of Dental Assistant Office Manager:

Staff Management
  • Hire, train, and supervise dental office staff, including receptionists and the remote insurance team.
  • Hold team members accountable to published and clearly defined goals related to business growth and development plans.
Scheduling
  • Oversee patient appointments and manage the dentist's schedule to optimize workflow.
Financial Management
  • Handle billing, insurance claims, and payment processing; monitor accounts receivable and payable.
Patient Relations
  • Ensure excellent customer service, address patient inquiries, and handle complaints effectively.
Compliance
  • Ensure the office complies with health regulations, safety standards, and HIPAA guidelines.
Inventory Management
  • Maintain inventory of dental supplies and equipment, placing orders as needed.
Record Keeping
  • Oversee patient records and ensure they are accurately maintained and secure.
Marketing
  • Develop and implement marketing strategies to attract new patients and retain existing ones.
Technology Management
  • Manage dental software systems for scheduling, billing, and patient records.
Financial Reporting
  • Prepare reports on financial performance and operational metrics for the dentist.
Communication Skills
  • Demonstrate superior written, verbal, and other communication skills.
Talent Management
  • Interview, hire, and retain top-tier talent as guided by Apex Dental.
  • Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
Onboarding
  • Seamlessly integrate all team members into the dynamic business environment while continuing to meet business needs.
Program Development
  • Collaborate with dedicated corporate departments and executive team members to design sustainable and scalable programs.
Strategic Planning
  • Identify operational areas of opportunity, create action plans, and execute strategies to grow and enhance the business.
Performance Analysis
  • Thoroughly understand key performance indicators and benchmarks that affect business metrics, and course-correct when necessary.
Continuous Improvement
  • Assess practice needs and strategically plan improvements.
  • Stay up to date on industry trends, current events, and best practices.
Accountability
  • Hold team members accountable for annual training requirements, performance reviews, and other company mandates.
Feedback
  • Provide thoughtful, documented, timely, and constructive feedback to direct reports, focusing on solutions, continuous improvement, and positivity.
 Knowledge and Qualifications
  • 2 or more years of management experience is required.
  • Dental office management experience is preferred.
  • Must have the knowledge and ability to understand and apply financial management principles.
  • Familiarity with Open Dental is preferred.

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