Assistant Customer Experience Manager

23 hours ago


Whitney, United States Brookshire Grocery Company Full time
Assistant Customer Experience Manager
Posting Date: Dec 12, 2024Location: Whitney, TXCompany: Brookshire Grocery Company

Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.

Job Summary
Ensures front end operations and staff are promoting high level of engagement and customer satisfaction. Works with upper management to proactively address issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.

Essential Duties and Responsibilities
  • Carries out management responsibilities including training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
  • Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
  • Protects and monitors store sales by ensuring accuracy of front end procedures and proper execution of all compliance measures.
  • Assists upper management to train front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
  • Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
  • Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
  • Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
  • Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

Knowledge, Skills and Abilities
  • Intermediate knowledge of store operations required.
  • Intermediate understanding of Company checkout policies and procedures.
  • Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
  • Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
  • Intermediate knowledge of cash register.
  • Intermediate knowledge of on-site fuel station procedures, if applicable.
  • Basic knowledge of SAP for reporting purposes.
  • Basic mathematical skills.
  • Strong organizational and time management skills.
  • Ability to effectively communicate (in written and verbal form) with customers and partners.
  • Ability to remain professional and courteous with customers at all times.
  • Ability to lead and motivate others.
  • Ability to carry out short-term strategic objectives aligned with Company initiatives.
  • Ability to learn new processes and transfer knowledge to others.
  • Ability to perform basic Microsoft Office functions.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to work safely with sharp objects such as knives, box cutters, etc.
  • Ability to use precision and non-precision hand tools.
  • Ability to maintain high levels of confidentiality regarding sensitive information.
  • Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications
  • Minimum 18 years of age required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
  • High school Diploma or GED and three or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • TABC/LACT certification required where applicable.
  • Manager Food Safety certification required.
  • AML certification required.
  • Fuel Operator C Training required where applicable.

Physical Demands
  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Continuously required to stand or walk.
  • Continuously required to talk and hear.
  • Frequently required to use hands for reaching, touching or handling.
  • Frequently required to use fine finger movements (ex. sorting and typing).
  • Frequently required to bend, kneel or squat.
  • Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
  • Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
  • Attendance at work is required.

Work Context and Environment
  • Work is generally performed in a retail store.
  • Occasionally exposed to outside temperatures and weather.
  • Occasionally exposed to extreme cold conditions (non-weather).
  • Occasionally exposed to wet, slippery or damp conditions.
  • Occasionally exposed to heights.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

  • Whitney, United States Brookshire Grocery Company Full time

    Job Title: Assistant Customer Experience ManagerBrookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most...


  • Whitney, Texas, United States Family Dollar Full time

    Family Dollar OverviewWe are a retail chain with a focus on providing excellent customer service. Our stores offer a wide range of products at affordable prices.Sales and Service RoleThe Sales and Service Representative will be responsible for:Providing exceptional customer service to our customersGreeting customers and assisting them with the selection of...


  • Whitney Point, New York, United States KWIK FILL Full time

    Job Summary">We are seeking an experienced Sales and Operations Leader to join our team as a Customer Service Manager at KWIK FILL. In this role, you will be responsible for managing daily activities of employees to improve sales performance, assisting in the training and motivation of all store personnel, offering excellent customer service, and maintaining...


  • Whitney, Texas, United States Family Dollar Full time

    Family Dollar is seeking a highly skilled Customer Service Representative to join their team in retail sales. As a key member of the store team, you will be responsible for delivering exceptional customer experiences and ensuring a seamless shopping experience for all customers.About Family DollarFamily Dollar is a leading American discount retailer with a...


  • Whitney, United States Brookshire Grocery Company Full time

    Job Title: Assistant Market ManagerBrookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits...

  • Shop and Deliver

    4 days ago


    Whitney, United States Instacart Shoppers Full time

    Shop and Deliver - No Experience Required at Instacart Shoppers summary: As a Full-Service Shopper for Instacart, you will receive orders via an app to shop for groceries and deliver them directly to customers' doors. This flexible position allows you to earn money quickly, with opportunities for tips and special promotions, all while enjoying a schedule...


  • Whitney, United States Brookshire Grocery Company Full time

    About Brookshire Grocery CompanyWe are a family business based in Tyler, Texas, with over 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma. Our company prides itself on offering one of the most comprehensive benefits packages in the industry, which includes medical, dental, vision, paid time off, stock ownership, a 401k retirement plan,...

  • Produce Manager

    3 weeks ago


    Whitney, United States Brookshire Grocery Company Full time

    Produce ManagerApply now »Posting Date: Dec 1, 2024Location: Whitney, TXCompany: Brookshire Grocery CompanyBrookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides...

  • Produce Manager

    23 hours ago


    Whitney, United States Brookshire Grocery Company Full time

    Produce ManagerPosting Date: Dec 1, 2024Location: Whitney, TXCompany: Brookshire Grocery CompanyBrookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on...


  • Whitney, United States Nexion Health Full time

    NEW Starting Rate: $14.50- $17.50 per hr. based on experience (.15 per yr. up to 20 years) NOW HIRING FT BAYLOR PLAN WEEKEND DOUBLE CNAS! Shift Differential:2p-10p: $2/hr. & 10p-6a: $1/hr. Weekends 2p-10p: $3/hr. & 10p-6: $2/hr. Now offering $3,000.00 sign-on for FT CNAs INDNUR Ask us about our Level 1 and 2 educational programs. CNAs can earn up to...

  • Shop and Deliver

    2 days ago


    Whitney, PA, United States Instacart Shoppers Full time

    Shop and Deliver - No Experience Required at Instacart Shoppers summary: As a Full-Service Shopper for Instacart, you will receive orders via an app to shop for groceries and deliver them directly to customers' doors. This flexible position allows you to earn money quickly, with opportunities for tips and special promotions, all while enjoying a...


  • Whitney, Texas, United States Brookshire's Grocery Company Full time

    Bakery Clerk Role OverviewA Bakery Clerk at Brookshire's Grocery Company will adhere to quality control and food safety standards by efficiently stocking and rotating baked goods. They will assist bakery personnel with preparing, packaging, labeling, and maintaining product displays.Key Responsibilities:Stocking and rotating baked goods in a timely manner to...


  • Whitney, Texas, United States Family Dollar Full time

    Job DescriptionWe are seeking a motivated and customer-focused Sales and Service Representative to join our team. As a representative of Family Dollar, you will be responsible for delivering excellent customer experiences and driving sales growth.Main ResponsibilitiesKey responsibilities will include:Assisting customers with product inquiries and...


  • Whitney, United States Echostar Full time

    EchoStar has an exciting opportunity for a Datacenter Technician in our Hughes Network Systems division. This role is a part of the overall operations team responsible for providing day-to-day technical and operational support at the Hughes Network Systems North Las Vegas Regional Management Center (RMC). This position will be at our North Las Vegas, NV...

  • Associate Dentist

    1 day ago


    Whitney, United States Topaz Dentistry & Braces - a Benevis company Full time

    Associate Dentist at Topaz Dentistry & Braces - a Benevis company summary: The Associate Dentist plays a key role in providing high-quality dental care to children and adults, primarily focusing on underserved communities. This position offers a supportive team environment, modern technologies, and opportunities for growth through mentoring. The role...

  • Topaz Dentistry

    1 day ago


    whitney, United States Topaz Dentistry & Braces - a Benevis company Full time

    Associate Dentist at Topaz Dentistry & Braces - a Benevis company summary: The Associate Dentist plays a key role in providing high-quality dental care to children and adults, primarily focusing on underserved communities. This position offers a supportive team environment, modern technologies, and opportunities for growth through mentoring. The role...

  • Bakery Specialist

    2 weeks ago


    Whitney, Texas, United States Brookshire's Grocery Company Full time

    Job Overview\rBrookshire's Grocery Company is seeking a skilled Bakery Specialist to join our team. As a key member of our bakery department, you will be responsible for preparing and decorating cakes and other baked goods for display or customer requests.\rAbout the Role\rThe ideal candidate will have excellent attention to detail, strong communication...

  • Instacart Shopper

    2 days ago


    Whitney, United States Instacart Shoppers Full time

    Instacart Shopper - Delivery Driver at Instacart Shoppers summary: As an Instacart Full-Service Shopper, you will shop for groceries and deliver them to customers, enjoying the flexibility of setting your own hours. This role offers competitive earnings through weekly pay, potential tips, and special promotions while requiring a reliable vehicle and...

  • Instacart Shopper

    2 days ago


    Whitney, United States Instacart Shoppers Full time

    Instacart Shopper - Delivery Driver at Instacart Shoppers summary: As an Instacart Full-Service Shopper, you will shop for groceries and deliver them to customers, enjoying the flexibility of setting your own hours. This role offers competitive earnings through weekly pay, potential tips, and special promotions while requiring a reliable vehicle and...

  • Associate Dentist

    4 weeks ago


    Whitney, United States Topaz Dentistry & Braces - a Benevis company Full time

    Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...