Front Desk Liaison

2 weeks ago

Plano, United States Memorial MRI and Diagnostic Full time
DescriptionMemorial MRI and Diagnostic has led the way in providing comprehensive diagnostic imaging and treatment services using advanced technology and state-of-the-art equipment. Our physicians, management, technologists, and support staff make up our premier practice. We are responsible for facilitating the needs of physicians and healthcare providers to ensure that every patient receives the highest degree of care and compassion.
Front Desk Responsibilities:
  • Greeting and Assisting Patients with the Check in process and verifying that patient information is complete and accurate•
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information, while following all applicable HIPAA Laws and regulations.
  • Ensure referral is obtained by doctor’s office and that it matches the appointment, verify exams and obtain authorizations as need be.
  • Screening patients to ensure correct preparation was taken, such as npo, full bladder, etc.
  • Schedule walk-in patients with a doctor’s order as needed.
  • Collecting copays, coinsurance and deductibles; balancing of daily deposits.
  • Contact company couriers for transporting patients upon completion of exam.
  • Assisting medical records, verifications and scheduling departments when necessary.
  • Support sales team and management with patient and customer issues.
  • Any other tasks or Office Duties that may be necessary and keeping lobby area clean and organized.

Requirements:
  • We're looking for dependable and professional candidates with at least 1 year of recent medical/radiology office work experience, computer skills, a High School Diploma, medical terminology knowledge, and working knowledge of insurances (PPO’s, HMO’s insurances) and Exa software knowledge is a plus but not a requirement. 
  • Applicants will also need the ability to multi-task, possess EXCELLENT customer service skills, display great communication skills, and provide strong attention to detail with the ability to exhibit empathy towards patients and referring physicians. 

We offer benefits including: medical / dental / vision coverage, paid time off, observed holidays, inter-company transfer opportunities, and a host of other perks

Available Employment: Full Time and Part-Time
Positions are available at all Memorial MRI & Diagnostic Locations
Shift hours will vary for Full Time Positions depending on company needs.
Shifts for Part-Time
Positions will vary throughout the work week and will consist of some Saturdays 8am to 5pm

Job Type: Medical Front Desk / Patient Liaison– Radiology Field
Education: High School diploma or GED required
Experience: At least 1-2 year(s) of customer service experience and bilingual speaking ability required CPR Certification is a plus   

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