Inbound (Will Call) Selector
4 weeks ago
Anchorage, United States
Sysco
Full time
JOB SUMMARY:This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.RESPONSIBILITIES:
- Coordinate customer will call (generating and coordinating pick-ups).
- Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
- Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.
- Organize Intercompany and vendor pick-ups and BRTs.
- Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
- Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
- Set up UPS shipments through will call when needed.
- During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
- Support customer request for credit process.
- Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.
- High School diploma or equivalent.
- 1-year experience customer service or customer-facing role.
- Ability to speak effectively with customers or associates of an organization.
- Must have exemplary listening skills to facilitate effective two- way communication.
- Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
- Proficient problem-solving skills.
- Strong verbal and written communication skills.
- Can read, write and speak English.
- Must be able to use a data entry portal or CRT.