Maintenance Account Manager

3 weeks ago

Fort Myers, United States Big Tree, Inc. Full time
Objective: The Maintenance Account Manager is a critical role that cultivates a relationship with existing accounts while supporting the Maintenance Production Manager who leads the day-today field team. This individual will work closely with the Maintenance Production Manager to schedule additional enhancement work and address any areas needing attention at client properties. Responsibilities:1. Operations
  • Develop, build, nurture, and maintain exceptional client relationships for a portfolio of commercial landscape customers. 
  • Provide a premium level of proactive communication for clients and internal customers.
  • Proactively plan and communicate daily operational plans to ensure leaders and front-line crews execute the client's scope of work.
  • Develop and communicate weekly client updates regarding operations and property needs.
  • Work with the Maintenance Production Manager to develop and maintain production schedules
  • Create all client proposals.
  • Provide change recommendation options as needed to reduce costs without sacrificing quality.
  • Conduct property quality assessments through onsite inspections to keep clients informed of work being performed, work scheduled, and other property needs.
  • Communicate required Safety requirements and policies with team members; ensure follow-up and accountability for disseminating required information. Identify and recommend changes.
  • Support the enhancement crews to ensure they have accurate information regarding out-of-contract work.
  • Participate in supporting team members in response to all accidents and incidents.
  • Participate in identifying operational improvement needs at the branch, with the crews and clients to deliver best practices.
  • Understand core issues happening at the branch and within crew operations to enhance the branch and bring solutions to resolve enabling you to be seen as a valuable resource for operational improvement.
  • Ensure the end product meets our standards and exceeds the customer’s expectations
  • Plan and manage equipment needs for team members. 
  • Partner with internal team members across various Operational departments to ensure client needs are being met – specifically within irrigation and horticulture. 
  • Continuously seek educational opportunities, best practice improvements, and technological opportunities.
 2. Financial
  • Own and develop internal team budget
  • Maintain desired profit margins while managing expenses to budget
  • Diligently track job progress to facilitate complete and timely billing
  • Build annual and multi-year client budgets.
  • Identify/generate/capture all signed SWOs, POs, and subcontracts
 
Qualifications & Specific Skills:
  • Bachelors’ degree.
  • Minimum of 5 years of professional experience in a client-facing role; prior operations experience at a top 50 commercial landscape organization preferred.
  • Minimum of 1-2 years managing a team.
  • Familiarity with ERP and/or Field Service Management software solutions for the green industry.
  • Prior experience establishing, implementing, and measuring KPIs.
  • Excellent track record in establishing and maintaining client relationships.
  • Bi-lingual (English/Spanish) is a plus. 
  • Proven ability to multitask and juggle several responsibilities simultaneously.
  • Willingness to work long hours, including overtime and weekends, and assist with other projects, as required.
  • Good judgment as related to all job functions; an eye for detail, strong work ethic, punctuality, and ethics.
  • Possess a valid and clean Florida driver’s license.
  • Possess pertinent physical requirements commensurate with the job.


Reports to: Director

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