Customer Service Representative/Receptionist

4 weeks ago

Surprise, United States Surprise Ford Part time
Customer Service Representative PT (Open to Full time)

Seeking a full-time and Part time, tech-savvy, and customer service-oriented individual, who is good at talking to customers and explaining the features/benefits of the vehicle.

Essential Duties and Responsibilities include the following:

Other duties may be assigned:
  • Greet customers and direct to where they need to go.
  • Able to manage a mutli phone line.
  • Ensure that every guest receives excellent customer service upon taking delivery of their vehicle,  with a special emphasis on properly educating the guest about the technology of the vehicle, including navigation and Bluetooth.
  • Keeping up with all product knowledge and any other updates related to the deliveries of a new vehicle.
  • Follow up with customers to ensure complete satisfaction, addressing any customer concerns through telephone and email after their purchase.
  • Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicle accessories and technology.
  • Maintains Customer Satisfaction scores at or above company standards.
  • Follows Safeguards rules and regulations.

Qualifications:
  • Excellent customer service skills.
  • Must be able to work evening shifts AND weekends.
  • Steady work history and the commitment to starting a new career.
  • Outgoing personality with expertise in developing relationships (i.e., a “people person").
  • Excellent appearance, and verbal/written communication skills.
  • Strong record of positive Customer Service results.
  • Team oriented.
  • Submit to and successfully complete MVR, background check, and pre-employment drug test.
  • Valid driver's license with a good driving record.

The ideal candidate must have a strong desire to succeed. We're looking for a friendly, tech-savvy individual to fill our Customer Service Coordinator opening. You don’t have to have the automotive experience to be successful, but you should have experience providing exceptional customer service.

We offer a competitive benefits package to all full-time employees including health, dental, vision, life, and disability insurance and 401(K). We are an Equal Opportunity Employer (EOE).

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