E-Commerce Supervisor

7 days ago

Mechanicsville, United States Kroger Full time
eCommerce Supervisor

Richmond, Virginia•Full-time

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Position Summary:
  • Responsible for selecting customers’ online orders in the most efficient manner with attention to freshness and quality. 
  • Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions: 
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. 
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines. 
  • Initiate and complete the selection process for customers ‘ online orders. 
  • Read and follow the directions given in the note section. 
  • Ensure quality and freshness of all items chosen. 
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock. 
  • Scan and bag orders on the go while following all bagging standards. 
  • Maintain organization and cleanliness of staging areas and equipment. 
  • Report pricing, scanning, item location discrepancies, and invalid temperatures to the Store e-Commerce Supervisor. 
  • Inspect equipment and notify the Store e-commerce Supervisor or other store management of items in need of repair. Perform required opening and closing procedures. 
  • Learn and adapt to new and improved processes. 
  • Assist in training new e-commerce team members. 
  • Meet/exceed item pick-per-hour standards. 
  • Perform duties of the Customer Attendant if needed per company guidelines. 
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are Leadership Behaviors: 
  • Puts the Customer First - Anticipates customer needs, champions the customer acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect. 
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals. 
  • Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust. 
  • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback. 
  • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, and demonstrates good judgment about which ideas will work. 
  • Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
  • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, and understands the industry and marketplace
  • Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications & Education Requirements:
  • Effective communication skills.
  • Basic knowledge of computers 
  • Basic knowledge of math (adding and subtracting). 
  • Ability to work without supervision.
  • Ability to read shelf tags.
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day,
  • Ability to stand for extended periods of time and walk constantly. 
  • Ability to stoop, kneel, or crouch several times per hour. 

Desired Previous Job Experience/Education.
  • Experience in a production-oriented environment.
  • Experience in a warehouse environment.
  • Experience stocking shelves.

Potential Career Path from this position:
  • Customer Attendant 
  • Store e-Commerce Supervisor