DME/UDT Specialist

This position is responsible for the friendly, accurate, and timely processing of all patient transactions; it must be goal-oriented and have the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; be able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care, and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
• This includes but is not limited to all braces, injection kits, single-ingredient creams, PRP, and BMC kits.
• Answered phones and responded to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Collect Urine Samples.
• Confidentiality and adheres to all HIPAA guidelines and regulations.

Other function:

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to the position.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge is required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationships with managers and peers.
• Maintains complete confidentiality at all times.

About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.

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