Manager - Telecommunications Operations

3 months ago


Montgomery, United States Excelsior Staffing Full time $90,000 - $102,000
This position is onsite and located in Montgomery, Alabama.

Responsibilities:
  • Drafts and negotiates contracts, service level agreements, and statements of work.
  • Assists with managing the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.
  • Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
  • Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans.
  • Develops and implements standards, procedures, and processes for the telecommunications group.
  • Plans and manages support of new technologies, performance, and reliability.
  • Oversees and coordinates the daily activities of the WAN and Premise Distribution Engineers.
  • Performs a coordination role with enterprise management, vendors, and customers.
Skills Required:
  • Coordinates contract activities, including technical requirements, specifications, obligation adherence, and corrective action plans.
  • Monitors vendors to meet or exceed established criteria.
  • Negotiates, drafts, and incorporates contract amendments to accommodate scope changes or changes in organizational requirements.
  • Reviews agreement budget variances and takes corrective action as needed.
  • Manages the contractual relationship with telecommunications service providers.
  • Serves as the technical and operations point of contract as a liaison between the IT service provider and the customers.
  • Coordinates contract activities, including contract development, negotiation, and transition.
Skills Preferred:
  • Middle-level management experience in telecommunications operations.
  • Works under the general direction of senior-level management.
  • Typically manages and mentors supervisors, project leaders, and/or technical staff.
  • Works on multiple, complex projects as a project leader and a subject matter expert.
  • Has the ability to communicate complex IT issues to peers, Directors, Executive Directors, and the Secretary of OIT.
Education / Experience:
  • 4 years of Finance or telecommunications contract management experience.
  • 3 years of IT work experience.


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