Receptionist/Swim Teacher

1 month ago

Norridge, United States Blue Gems Swim School Part time $19
Blue Gems Swim School is Chicagoland's premier boutique family-owned swimming school focusing on infant, children, and teens learn to swim lessons as well as a variety of progressive aquatic development programs.

BENEFITS:
  • Ability for career growth in leadership roles.
  • Paid Training.
  • Flexible hours.
  • Valuable work experience.
  • Future references/referrals.

REQUIREMENTS:
  • Knowledge of customer service standards and procedures including phone etiquette.
  • Ability to prepare routine administrative paperwork.
  • Ability to learn new software as required.
  • Basic computer database experience including Excel.
  • Ability to multi-task between in person, phone and email communications simultaneously.

DUTIES AND RESPONSIBILITIES:
  • Initial class scheduling and communication via phone & email with customers to determine proper swim classes for enrollment.
  • Communication with swim instructors to update achieved swim skills in student database.
  • Coordinate with parents/customers to transfer students to next level of swim program when ready as well as change current scheduling as needed.
  • Account management with regards to makeup lessons, cancellations and re-enrollments.
  • Ability to perform multiple roles in the company as needed, including swim instruction based on the Blue Gems curriculum (training provided)
  • Lifeguard/CPR certification should be obtained within 60 days of hiring (training provided either -in-house or off-site, cost of the certification will be reimbursed).
  • Effectively communicate progress and feedback to students and their parents or guardians, ensure customer satisfaction.
  • Processing in-person enrollments.
  • Executing transactions of retail goods for sale at the facility.
  • Perform various cleaning/maintenance duties according to pre-shift and post-shift checklist.
  • Assist with closing and securing the facility.
  • Perform miscellaneous job-related duties as assigned.

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