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Member Services Representative
1 month ago
We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today
Member Service Representatives are responsible to:
- Promote and sell memberships and services.
- Learn to give quality tours according to the goals and interests of our members.
- Scan member cards and greet by name.
- Build relationships and retain members.
- Answer member questions in a prompt, professional, and friendly manner.
- Attend paid trainings and meetings and learn new skills.
- Work with a team to make a lasting difference in your community.
- Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
- Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch.
- Provide positive outlook and experiences.
- Friendly and team oriented.
- Adaptable to changing situations.
- Ability to manage multiple priorities.
- Must be able to stand for long periods of time.
- Professional customer service and communication skills.
- Responsible for quality and accuracy.
- Ability to learn new programs quickly.
- Proficient with Microsoft Suite and web navigation.
- Creative and innovative.
- High school diploma or GED.
- Bilingual helpful, but not required.