Shift Supervisor

5 months ago

Apopka, United States Chick-fil-A Full time $15 - $18
The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.

Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of:

Great Food:
  • eRQA completion, once per shift
  • SAFE Daily Critical completion, once per shift
  • Jolt Food Safety Walkthrough completion, once per shift
  • Develop trust with Guests through meeting quality requirements

Clean & Safe Environment:
  • Maintain a refreshingly clean environment
  • Ensure all safety procedures are being followed
  • Ensure all Team Members are following hygiene standards and the health policy
  • Utilize LEAN processes
  • Familiar with crisis response plan and where to locate it

Fast & Accurate Service:
  • Strive for a Speed of Service goal of 3 minutes and 30 seconds
  • Ensure the accuracy of all Guest orders

Genuine Hospitality:
  • Enthusiastically fulfill the core four
  • Ensure each Guest and Team Member feels cared for
  • Maintain a hospitable and enthusiastic environment

Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant:
  • Pursue Mastery
  • Embrace store goals
  • Train Team Members for success through actively coaching and sharing feedback on every shift

Own the Numbers:
  • Focus on processes, be the champion of change
  • Attack the gaps
  • Be a good steward of equipment, supplies, food, labor, and money

Help Others Win:
  • Communicate tirelessly
  • Celebrate success
  • Confront with care
  • Evaluate Team Members in an unbiased manner
  • Hold Team Members accountable to performance and attendance standards,
  • documenting and issuing disciplinary notices when necessary.
  • Ensure all Jolt checklists are completed daily

Qualifications:
  • Must be able to lift, push, and pull up to 40 pounds
  • Must be able to stand for up to 8 hours per shift
  • Must be able to bend, twist, and maneuver tight spaces

Behavioral Characteristics:
  • Servant leader
  • Excellent verbal, written, and electronic communication skills
  • High standards in the areas of operational excellence, quality, and customer service
  • Excellent time management skills, including meeting all deadlines
  • Attention to detail and organization with excellent follow-through
  • Sense of urgency
  • Takes initiative
  • Is Innovative
  • Self-disciplined
  • Earns respect of team members and is able to positively influence their behavior
  • Natural ability and desire to train and develop self and others
  • Cares about Chick-fil-A, every Team Member, and Guest

The job description is subject to change based on business needs.

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