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Field Service Manager
4 weeks ago
Responsibilities:
- Implement and evaluate area safety needs/requirements.
- Accountable for the profit and loss of the performance of the Field Team.
- Responsible for strategically training and developing HVAC field technicians.
- Review technicians' work and accompanying service reports.
- Provide oversight with Office Manager in scheduling, organizing, and dispatching HVAC Field Technicians.
- Interact with customers and contribute to the growth and sustainability of our customer portfolio.
- Answer customer questions/special requests.
- Prepare for on-site installations and repairs by proactively anticipating challenges, gathering materials, and coordinating on-site work as necessary.
- Utilize our operating system to pull data for reports, forecasting, and/or special projects.
- Gather data and provide cost review in the preparation of quotes for equipment repairs and/or replacement at customers' locations.
- Review monthly service profitability report to improve service performance.
Supervisory Responsibilities:
- Train, direct, and mentor the service team.
- Plan, assign, and direct work of service team staff.
- Conduct performance reviews, and rewards/disciplines employees as necessary.
- Address internal/external complaints and resolves problems.
Job Requirements/Special Skills:
- Prior experience of HVAC & management.
- EPA Certification.
- Ability to translate detailed instructions into actionable items.
- Ability to work both individually and in a team environment.
- Proficiency in operating systems and corresponding internal platforms.
- Ability to remain calm and professional under pressure.
- Ability to work overtime and occasional weekend (as needed).
- Excellent problem-solving, interpersonal, and organizational skills.
Job Type: Full-time.
Benefits:
- Competitive PayScale.
- PTO.
- Holiday's off with pay.
- Company Uniforms.
- Bonus potential.
- Retirement account with matching contributions.
- Employee discount.
- Health insurance.
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