Collections Specialist
3 weeks ago
Responsibilities:
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Skills:
- Proven experience as a Collection Specialist or similar role.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of QuickBooks software.
- Comfortable working with targets and goals as determined by manager.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Skilled in negotiation.
- Problem-solving skills.
- High school diploma; Associate’s/Bachelor’s degree is a plus.
Job Type: Full-time.Pay: $18.00 - $22.00 per hour.
Benefits:
- 401(k).
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
- 8 hour shift.
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