Maitre'd/Hospitality Professional

1 month ago

Saddle River, United States Holy Name Medical Center Full time
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.

A Brief Overview:
The Hospitality Professional/Maitre'd at the Villa Marie Claire Hospice Facility plays a crucial role in creating a compassionate and serene dining experience for patients, their families, and visitors. This position requires a blend of hospitality skills, empathy, and sensitivity to the unique needs of a hospice environment. The Maitre'd will manage the dining room, oversee reservations, and ensure that each meal service is carried out with the utmost care and professionalism.

What you will do:
  • Greet and welcome patients, their families, and visitors warmly as they enter the dining area.
  • Escort guests to their tables, considering any special needs or accommodations required.
  • Manage reservations and seating arrangements with sensitivity to patient schedules and family visits.
  • Maintain a waitlist and communicate estimated wait times to guests, prioritizing comfort and care.
  • Oversee and coordinate the activities of the dining room staff.
  • Provide training and guidance to the waitstaff to ensure high standards of service, with a focus on compassionate care.
  • Monitor dining room cleanliness and ambiance, including lighting and music, to create a serene environment.
  • Ensure adherence to health and safety regulations.
  • Collaborate with the kitchen staff to ensure timely service, accommodating dietary needs and preferences.
  • Assist Executive Chef with menu planning, purchasing, ordering, inventory, and record keeping.
  • Collect feedback and relay it to the management team to continuously improve the dining experience.
  • Implement strategies to enhance guest comfort and satisfaction.
  • Assist in planning and executing special events and private functions, tailored to the needs of patients and their families.
  • Coordinate with the hospice care team to ensure seamless service during events

Education Qualifications:
  • Bachelor's Degree or equivalent preferred

Experience Qualifications:
  • Previous experience as a Maitre'd, host/hostess, or in a similar customer-facing role. preferred

Knowledge, Skills, and Abilities:
  • Excellent interpersonal and communication skills. Strong organizational and multitasking abilities. Professional appearance and demeanor.
  • Ability to remain calm and composed under pressure.
  • Knowledge of reservation management systems and basic computer skills.
  • A passion for hospitality and providing exceptional customer service

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer. 

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