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Preferred Communities Case Manager
2 months ago
DUTIES AND RESPONSIBILITIES
- Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations, and/or social service providers.
- Recruits program participants through internal referrals and outreach to eligible individuals.
- Completes eligibility screenings for all clients recruited by or referred to the PC Program.
- Conducts comprehensive intakes for all clients determined eligible for the program.
- Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant addressing their long- and short-term needs and goals.
- Provides extended/enhanced cultural orientation workshops to program participants as needed.
- Guides program participants through referrals, providing follow up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.
- Screens for direct client financial assistance eligibility in accordance with Commonpoint’s basic needs direct assistance rubric, facilitates disbursement, and conducts all necessary follow-up and associated financial reporting.
- Maintains regular contact and positive rapport with all PC clients.
- Collaborates closely with other Commonpoint resettlement case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients.
- Liaises with and makes internal referrals to Commonpoint’s volunteer services program and staff, as needed.
- Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.
- Participates in PC community coordination, capacity building and partnership development activities in the greater New York City area.
- Assists PC team with coordination and facilitation of PC group programming.
- Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner.
- Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information.
- Acquires comprehensive knowledge and thorough understanding of programmatic requirements of PC Program.
- Attends HIAS and other resettlement agency workshops and trainings centered on trauma-informed case management, PC specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
- Contributes to PC programmatic reports as required.
- Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in Social Work or a related field.
- Fluency in one or more of the following languages is strongly preferred: Spanish, Haitian Creole, Dari and/or Pashto. Candidates without relevant language skills who have experience in refugee resettlement case management services will be considered.
- Prior professional experience in refugee resettlement, social work, counseling, community organizing, human services, or related specialty preferred.
- Familiarity with refugee resettlement and trauma-informed care preferred.
- Compassion, empathy, and a commitment to diversity, humility and the recognition of the inherent dignity and agency of each client with whom you partner.
- Experience with low-income, limited English, vulnerable immigrant populations preferred.
- Lived experience as an immigrant, refugee, asylee, parolee or special immigrant visa holder (SIV) highly valued.
- Excellent computer skills, including experience with Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).
To Apply: Please send a resume and cover letter to Alex at acaudill@commonpoint.org
Salary: $55,000
