LU-Technical Support Analyst 4-20
4 weeks ago
- If you are interested, please submit the following:
- YOUR CURRENT RESUME
- YOUR HOURLY RATE
- Provide 1st level support to proprietary Voter Registration System and other systems - Required - 4 Years
- Maintain technical knowledge base, including updating and creating knowledge base articles - Required - 4 Years
- Provide deskside support to staff, including hardware and software installation/troubleshooting - Required - 4 Years
- Administer access to systems - Required - 4 Years
- Manage ticket queues, and follow up on open tickets - Required - 4 Years
- Answer System Support hotline to provide technical support and direction - Required - 4 Years
- Perform other support-related tasks as assigned - Required - 4 Years
- Ability to relay technical information to non-technical users - Required - 4 Years
- Possess exceptional customer service skills - Required - 4 Years
- Maintain Agency assets via ELECTs asset management system - Not-Required - 4 Years
- Assist with special projects as needed - Required - 4 Years
- Working experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 Years
- Able to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 Years
- Being Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 Years
- Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years
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