Sales Specialist

4 weeks ago

Tysons, United States Lucid Motors Full time $26 - $27
As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact for sales, transaction facilitation, and successful delivery.  This role is pivotal in ensuring a seamless and personalized customer experience.  If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.

Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage.  Dive into a role where your efforts are directly rewarded, and where your sales talent shines in a dynamic and high-achieving environment. 

Customer Engagement:
  • Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
  • Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
  • Competitive landscape: Take the initiative to understand competitor models, pricing, and packages in order to educate customers on why Lucid
  • Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
  • CRM: Utilize Salesforce as a CRM tool to track and manage customer interactions with consistent engagement
  • Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
  • Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
  • Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
  • Deliver an exceptional and memorable sales experience that you would personally want to have
Transaction Facilitation (Desking):  
  • Manage end-to-end transitions for Order to Delivery Management: Support customers with financing/leasing applications and Monitor application status, submitted documents, and vehicle readiness.
  • Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products, and ensuring the overall purchase and financing process is smooth.
  • Handle registration and facilitation of payment due at signing
  • Coordinate customer support with Lucid Financial Service and Delivery teams as required
  • Assist with daily operations as needed
Communication & Presentation:
  • Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
  • Maintain communication on a regular basis during the waiting period before the delivery date is scheduled
  • Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.
Qualifications:
  • 2+ years of relevant sales professional experience in a commission-based environment, including building and managing a customer pipeline.
  • Retail automotive sales and desking experience are highly desired
  • Availability to work flexible hours including weekends, evenings, and holidays in a retail environment
  • Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience
  • Proven track record of achieving individual sales goals.
  • Curiosity and passion about electric vehicles the premium vehicle market and the competitive landscape
  • Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
  • Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge, and adaptability.
  • Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
  • Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision-making for our customers.
  • Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
  • Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
  • Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
  • Passionate about electric vehicles and the premium vehicle market.
  • Bachelor’s degree or equivalent work experience preferred. High school or GED required.
  • Ability to coordinate and facilitate customer test drives.
  • Ability to travel as needed for events
  • Proficiency in English; knowledge of a secondary language is a plus.
  • Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
  • Must maintain a valid driver’s license and be able to obtain a DMV Salesperson License.

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