Security Site Supervisor
2 weeks ago
Schedule:
- Tuesday - Saturday , 7am-3p
- Must have 2-3 years Security Supervisory Experience, required
Minimum Requirements:
- Be at least 21+ years of age
- Client interview required before final approval to hire candidate
- Bilingual English / Spanish
- Excellent Customer Service Skills
- Walk/ Stand for long periods of time
- Required, ability to use computer or tablet
- Required, comfortable working outdoors in all elements of the weather for the entire shift
- Possess a high school diploma or equivalent, or 5 years of verifiable experience
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. SMI will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Responsibilities:
- Supervise the day-to-day security operations of an assigned client site
- Manage a team of security officers, including hiring/selection, scheduling, payroll, training, coaching, development, and support
- Ensure the client site is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
- Ensure all required reporting and contract compliance requirements are met
- Assure regular communication of issues or program with Client
- Handle any escalated security issues or emergency situations appropriately
- Other management responsibilities as determined by leadership
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
- Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled overtime
- Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
- Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
- Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintainingappropriate inventories and maintenance checklists
- Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
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