Resource Specialist

2 weeks ago

Longmont, United States OUR Center Full time
OUR Center is truly a community-based agency. We are here to provide a safe, accessible place for families to connect with comprehensive, coordinated services that help strengthen families and self-reliance. OUR Center works closely with many other agencies in the community to assist those in need, especially those in emergency situations. The OUR Center is a proud member of the Family Resource Center Association

As an employee at OUR Center, you’ll enjoy:
  • Medical, Dental, and Vision Insurance.
  • Paid holidays.
  • Sick Leave & PTO.
  • 403(b) with company match.
  • Company-paid Life Insurance, Accidental Death & Dismemberment, and Long-Term Disability.
  • Free breakfast and lunch for all employees.
  • OUR policies and practices follow a family-friendly approach.
This role is responsible for meeting daily with individuals and families in the community who are in crisis. The position requires the ability to assess the needs and strengths of each individual or family to successfully develop a services plan together, as well as provide the necessary support to promote the successful achievement of identified short-term goals. This position requires the ability to collaborate in a team environment while also being able to work independently. 

Responsibilities: 
-Meet with participants regularly to coordinate individual service plans and provide the necessary support to promote the successful achievement of identified goals.
-Connect individuals/families to community resources that support the achievement of the participant’s identified goals.
-Evaluate and provide direct financial assistance (rent, utilities, or other areas of need) to participants as approved by the Resource Specialist team and Family Development Services Manager.
-Assist participants with determining pre-eligibility for public benefits and accessing applicable benefits and services.
-Screens and provides appropriate referrals with a warm handoff to housing programs such as the Inn Between, Boulder County Housing and Human Services, Housing Stabilization Program, and Home Steady, etc.
-Identify and report any unmet participant needs.  Distribute assistance to participants according to OUR Center policies and Resource Specialist manual. 
-Timely and accurately enter the required intake, eligibility data, and services provided into the case management database (BCC)
-Attend required or assigned internal and external meetings.
-Work closely with various community partners including the SVVSD and Boulder County Housing and Human Services.
-Maintain a positive relationship and a working knowledge of the broader community. 
-Participate in ongoing professional development.
-Hold all confidential information in trust and strict confidence. Understand and agree that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.
-Comply with all privacy laws and regulations, which apply to the collection, use, and disclosure of personal information.

Qualifications/Skills:
-Commitment to the mission, vision, and values of the OUR Center
-Undergraduate degree in Social Work, Psychology, Human Development, or related studies preferred and/or an equivalent combination of Postsecondary education and/or related professional experience required
-Written and verbal communication proficiency in English and Spanish preferred
-Strong interpersonal skills with the ability to build positive trusting relationships with individuals from diverse backgrounds
-Ability to successfully communicate with challenging participants while effectively de-escalating difficult situations
-Ability to work as a collaborative member in a team environment with a variety of people
-The ability to manage multiple projects with exceptional attention to detail 
-Ability to organize and prioritize competing demands to meet necessary deadlines
-Experience working in MS Office (Word, Excel, PowerPoint, Outlook), managing multiple calendars within Office 365, as well as the ability to use other software programs
-An understanding of the importance of maintaining a high degree of confidentiality and discretion
-Valid Driver’s license, insurance, and safe driving record.
-Must be at least 18 years old
-Must be reliable, punctual, and flexible


Physical Demands:
·         Able to work onsite
·         Able to sit or stand for extended periods
·         Regular use of a computer
·         Light to moderate lifting is required

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