IT Technician II

1 week ago

Carmichael, United States Intelligent Technical Solutions Full time $27 - $30
Job Description:Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.
Job Qualifications:
  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active IT Certifications are preferred.
  • Valid driver's license and access to a vehicle for client visits.
Job KPIs:
  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets.
  • CSAT: Scores filled out by clients using the rating system in tickets.
Compensation:Pay rate ranges from $26.98 up to $30.35 per hour and vary by experience and location.
  • Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
  • (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
Benefits:
  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement

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