AC Helper

1 week ago

Hallandale Beach, United States Total Appliance and AC Repairs Inc. Full time
Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned.  Presents options and pricing to customers as authorized.

Hours & Working Conditions (as designated)
  • Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays)
  • Overtime as required -On call over weekends as required
  • May work outside, in crawlspaces, closets, and attics
  • Work with sheet metal and sharp objects -Lifting and physical exertion required

Duties and Responsibilities:
  • Troubleshoot equipment and related job problems
  • Present findings and options to customers, providing advise as needed/requested
  • Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
  • Clean equipment/work area -Ensure complete customer satisfaction upon completion 
  • Complete all paperwork required by management
  • Collect for work performed if required: documents, payment or signatures
  • Maintain truck inventory -Keep assigned service vehicle organized and clean
  • Track vehicle maintenance and alert management when maintenance is necessary
  • Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
  • Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
  • Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
  • Perform equipment installations and /or maintenance work if needed
  • Identify and suggest opportunities for quality and cost improvements
  • Other duties as needed

Job Requirements:
  • EPA certified Preferred
  • Ability to push, pull, lift and carry 50LBS capacity
  • A valid driver’s license with good driving record as required by the company insurance carrier(s)
  • Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places 
  • Ability to speak, write and read English
  • Ability to troubleshoot and provide repairs, or service or installations with the quality of excellence required by Total Appliance technician level.
  • Two or more years of experience in the direct position applied
  • Ability to follow company processes instructions, directions, policies and procedures.
  • Standard technician tools required.
  • Neat, clean, and professional appearance

Performance Metrics:
  • Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
  • Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures.
  • Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
  • Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
  • Complete truck inventory, Truck maintenance, organization, and cleanliness
  • Company tool maintenance and condition
  • Generated Leads for the Company
  • Attendance