Deli/Bakery Clerk

2 days ago

Roanoke, United States Kroger Part time
  • Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
  • Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
  • Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
  • Recommend deli or bakery items to customers to ensure they get the products they want and need.
  • Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
  • Prepare foods according to the food temperature logs and follow cooking instructions.
  • Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
  • Adequately prepare, package, label and inventory ingredients in merchandise.
  • Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
  • Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Understand the store's layout and be able to locate products when requested by customer.
  • Stay current with present, future, seasonal and special ads.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Display a positive attitude.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications:
  • Customer Service skills
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
  • Ability to obtain current food handlers permit once employed
  • Create an outstanding customer experience through exceptional service. 
  • Establish and maintain a safe and clean environment that encourages our customers to return. 
  • Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. 
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. 
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. 
  • Create an outstanding customer experience through exceptional service.
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Desired Previous Job Experience:
  • Customer Service skills
  • Bakery or Deli experience is helpful
  • Retail experience

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