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Sales Associate/Customer Service Agent
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Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, products, and services.
Duties include:
- Scheduling client services, and being able to recommend various service offers and products.
- Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
- Accomplishing sales goals by leading our clients to the service options that best meet their needs.
- Providing assistance to the Owners, Shop Manager, and Staff.
- Operations support.
Essential Functions:
- Interfacing with POS for scheduling appointments. Manage daily appointments as necessary.
- Promote and sell memberships, retail products, and gift cards.
- Provide Exceptional customer service in person and over the phone.
- Able to address Client conflict resolution.
- Communicate to clients shop policies, services, and pricing.
- Establish and maintain a positive working relationship with shop personnel.
- Manage beverage and associated supplies inventory.
- Provide shop tours as necessary or requested.
- Prepare guest records for treatments.
- Ensure shop opening and closing procedures are followed.
- Account for all money during your shift.
- Assist in maintaining cleanliness around the shop.
Qualifications:
- Must have at least 2 years of sales experience.
- Previous experience in sales, customer service, or other related fields.
- Familiarity with the Point of Sale System (Zenoti is a plus).
- Ability to build rapport with clients.
- Strong negotiation skills.
- Deadline and detail-oriented.
