Operations Manager

2 weeks ago


St Louis, United States Hertz Full time $50,000
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

Pay Rate:  $50K
Hours: Nights/Weekends/Holidays

The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.  The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location. 

The key responsibilities and accountabilities for the Airport Operations Manager are:
  • Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Manages the airport and assigned locations/geographic areas when the General Manager is not present
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

Educational Background: 
  • High School Diploma required
  • Bachelor’s Degree preferred

Professional Experience:
  • 1-3 Years prior experience of customer service or operations, according to specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation
  • Ability to direct and motivate teams
  • Ability to work effectively with Senior leaders

Knowledge:
  • Customer service resolution practices
  • Excellent communication techniques
  • People management and leadership capability
  • Sales Management/Coaching ability
  • Operations Management

Skills:
  • Highly organized
  • Ability to solve problems independently
  • Working knowledge of Microsoft office suite.
  • Time Management skills
  • Customer service aptitude - Ability to address and resolve customer service issues
  • Excellent oral and written communication skills

Competencies:
  • Personal Accountability
  • Effective Communication
  • Demonstrates Initiative
  • Passion for Customer Service & Stakeholder Success
  • Trust & Integrity
  • Adaptable and Flexible


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