Pinnacle Partners, Inc | Application Specialist | fort wayne, in

1 week ago

fort wayne, United States Pinnacle Partners, Inc Full time

Pinnacle Partners is assisting our client in their search for an Application Specialist to join their team near the Fort Wayne, IN area. This successful resource will be responsible for managing and supporting a range of applications across the company’s environment, helping to ensure smooth operations and user satisfaction.

RESPONSIBILITIES:

  • Manage and support security access profiles and log-on IDs for various applications
  • Conduct training sessions for new employees on MTI IT applications
  • Troubleshoot and resolve system, software, and user issues promptly
  • Educate users on new systems and version upgrades, providing in-depth training as needed
  • Create and maintain user documentation for system software
  • Develop, test, and maintain queries and reports using Data Explorer Intelligent Views, Crystal, Excel, or other Reporting tools
  • Provide backup support for day-to-day functions as required
  • Customize user training programs to meet specific needs

REQUIREMENTS:

  • 2+ years of application support experience
  • Proven skills in troubleshooting, root cause analysis, and effective problem-solving.
  • Strong communication skills with a focus on user education and support.

PREFERRED SKILLS:

  • Bachelor’s degree
  • ERP support experience

TERMS:

This is a direct hire opportunity with a salary up to $75K based on experience. They offer benefits including medical, dental, and vision coverage, generous PTO, 401K matching, and additional perks.

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