NOC Manager

Segra is searching for a dynamic and experienced NOC Manager to work in our Charlotte, NC Network Operations Center.

Role Overview:

The Network Operations Center Manager provides direct support to the NOC personnel. Responsibilities include identifying individual strengths and build team cohesion in an effort to provide appropriate technical skills to support Segra’s Carrier based customers. The NOC Manger is also responsible for defining, policies and procedures of the NOC for the purpose of prioritizing projects, managing activities, meeting commitments to customers, monitoring, responding to network events, coordinating outage resolution, improving network performance, ensuring 99.999% Network availability across all technologies provided by Segra. It also the NOC managers job to facilitate meetings to coordinate process improvements and ensure compliance to these policies.Additional duties include representing the NOC team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network, and developing capital budgets to include OPEX and CAPEX expenditures.

The NOC Manger reports to Director of the NOC.Must be able to work long hours as needed and available 24/7 for escalations, network events and business needs.Strong skills in managing 24/7 shift rotations and scheduling is a must.

Required Qualifications:

• Must have a minimum of 3 years of previous experience working in a networking background, ideally in a NOC or similar environment.
• Must have open availability to work any shift (1st, 2nd, or 3rd).
• Must be in the Charlotte, NC area or willing to relocate to work in the Charlotte NOC.

Preferred Qualifications:

• Must have prior leadership experience (supervisor, manager, etc.).
• BS Degree in Business or technical field and/or equivalent work experience.
• Previous NOC experience and understanding of capturing and timely responding to surveillance alarming.
• Previous proven successful supervisory experience leading a technical team.
• Well versed in developing and reporting KPI’s used to gauge team and individual productivity.
• Must have thorough knowledge of management principles and practices; personnel supervision and development; and telephony technologies.
• Experience setting up local exchange operations including surveillance, monitoring, fix, and repair.
• An understanding of IP networking
• An understanding of SONET and DWDM technologies
• Working knowledge of computer word processing, spreadsheet, and presentation software
• Outstanding communication and interpersonal skills required.
• Excellent written skills

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.