Solid Waste Services Representative

1 week ago

Glendale, Arizona, United States City of Glendale, AZ Full time
Salary : $51,919.14 - $77,878.84 Annually
Location : Glendale, AZ
Job Type: Full Time
Job Number: 2025-04092
Department: Field Operations
Opening Date: 03/25/2025
Closing Date: 4/8/2025 12:00 AM Arizona
Hours per Week: 40

Description

Incumbent will market solid waste services to increase the number of commercial customers within the City of Glendale service area, perform inspections, research and resolve service issues with existing customers, and review development and remodel plans to ensure collection service aligns with Solid Waste requirements.
Essential Functions

  1. Develops, promotes and implements a Solid Waste disposal program designed to increase the number of commercial customers within the City of Glendale service area.
  2. Inspects and monitors commercial and private properties for compliance in regard to City codes and other county, state or federal regulations.
  3. Implements effective marketing techniques including in-person sales calls, cold calls, advertising, development of promotional materials and direct mailing to potential, existing and former commercial accounts.
  4. Establishes service agreements with commercial customers.
  5. Conducts field audits and on-site visits to inspect, monitor and evaluate refuse customers and determine appropriate service needs.
  6. Creates, maintains and updates master list and data on service needs and fees for commercial accounts including type of service, capacity, collection frequency, days of service, location and access.
  7. Serves as the primary point of contact for commercial refuse customers; researches and resolves service issues by meeting with customers to address concerns such as collection, overweight issues, unsanitary conditions, lack of access, etc.
  8. Analyzes customer service satisfaction and needs of business community and makes recommendations for service modifications and improvements.
  9. Reviews development and remodel plans to ensure trash services align with Solid Waste requirements; researches and monitors new proposed annexation areas to ensure service vehicles may safely provide service to the area in compliance with City code.
  10. Conducts research and analyzes facilities and services, rate structure and other relative data, as well as the impact of new Federal, State and county regulations regarding solid waste collection and disposal.
  11. Reviews monthly billing system and resolves billing complaints with customers.
  12. Monitors and enforce commercial refuse hauler permit program to ensure that commercial haulers are in compliance with permit requirements and City code.
  13. Issues notice of ordinance violations and may testify in court.
  14. Assists supervisor or crew leader on investigations of property damage complaints.
  15. Prepares and presents written and verbal reports to management on solid waste issues.
  16. Coordinates and implements special projects as assigned.
  17. Operates a City vehicle.
  18. Performs other related duties as assigned.
Physical Requirements/Working Conditions

Duties performed in field to include walking, standing, lifting up to 50 pounds. Must be able to enter and exit a city vehicle. Enters, exits, and operates city vehicles. Office and field setting. Exposure to seasonal weather. Enters, exits, and operates city vehicles.
Benefit information is outlined here:
01

Please indicate your experience for the Solid Waste Services Representative
  • Three (3) years of experience in commercial service, marketing, or public relations and an Associate degree in marketing, public relations, public or business administration or related area. Preference will be given to candidates with Solid Waste experience
  • Four (4) years of experience in commercial service, marketing or public relations and 1 yr. of college coursework in marketing, public relations, public or business administration or related area. Preference will be given to candidates with Solid Waste experience
  • Five (5) years or more experience in sales, marketing or public relations. Preference will be given to candidates with Solid Waste Sales experience
  • None
02

Please indicate your customer service experience
  • Yes
  • No
03

Please indicate your Commercial Solid Waste Collection experience.
  • Less than 2 yrs.
  • 3-5 yrs.
  • 6-9 yrs.
  • 10+ yrs.
  • None
04

Do you possess experience using Microsoft Excel and/or Word?
  • MS Word
  • MS Excel
  • No experience using Word or Excel
05

Please indicate your experience monitoring and identifying solid waste collections.
  • Yes
  • No
06

Please indicate your experience communicating effectively with customers
  • Yes
  • No
07

Please indicate your experience resolving billing issues and creating reports
  • Yes
  • No
08

Please indicate your marketing experience
  • YEs
  • No
09

Please indicate your experience with Program Development.
  • Yes
  • No
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