Senior Access Leader, Consulting
4 weeks ago
The role of the Senior Access Leader encompasses the daily monitoring and assessment of access metrics to uphold the regulatory mandates established by California’s Department of Managed Healthcare (DMHC) and Department of Healthcare Services (DHCS). It is crucial to note that the Access Lead does not hold operational authority over all access metrics or implement workflows to ensure prompt patient care. Instead, the Access Leader exercises influence and is expected to collaborate with departmental leadership teams to ensure the fulfillment of all regulatory obligations and the satisfaction of patient access expectations. Additionally, the Access Leader partners with the Physician Director of Access and oversees a team of consultants.
Job Summary:Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Empowers the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages the development of multiple business strategies and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components for units, manages complex change management plans, and manages team members in performing complex data analyses to drive business initiatives. Directs vendor management as required. Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to relevant policies and procedures.
Essential Responsibilities:- Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units.
- Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives.
- Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies.
- Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines.
- Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams.
- Manages team(s) of consultants in the development of requirements for complex business, process, or system solutions which may span multiple business domain(s) by identifying and partnering with stakeholders and cross-functional teams as appropriate.
- Empowers the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.
- Managements the development of multiple business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success.
- Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP.
- Manages complex projects or project components for units by coordinating stakeholder contacts; assembling team based on project needs and team member strengths.
- Manages complex change management plans associated with business initiatives by leveraging stakeholder relationships to obtain support and buy in for changes.
- Manages team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess performance.
- Directs vendor management as required by monitoring vendor performance levels; ensuring service level agreements are met.
- Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
- Minimum five (5) years experience in a leadership role with or without direct reports.
- Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eleven (11) years experience in consulting, project management, data analytics, operations or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis
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