Kasasa | Salesforce Administrator

Job Title: Salesforce Administrator (hybrid)

Department: Business Process Management

Location: Austin, TX

Status: FT Exempt

Are you looking to join a team where “corporate values” aren’t just words on the website but instead are the genuine beliefs of the team? Where the people are smart, hardworking, fun, and loving? A place where the talk is walked?

That’s Kasasa There are 4 values that define our company culture – Interdependence, Empowered Ownership, Badassitude, and Love – Together these values form THE PATCH. Elevate is the wrapper around the whole Patch reminding us to seek the “highest form” of our values.

If you feel that our company values align with your own, please apply If you don’t, we encourage you to find a company whose values do

Our values are a living commitment to one another. It defines everything we do, including how we build products, serve our clients, plan for the future, and work together. It is our uncompromising promise to one another, our communities, and our clients.

• Interdependence - Only team wins count. I take responsibility for my team’s success. My Team is Kasasa. I hold my shield for all of us.
• Empowered Ownership - I know my goals. If they’re to be, it’s up to me.
• Badassitude - I am passionate about what I do because I understand why it matters. I will courageously face challenges, seeing each one as a steppingstone toward growth.
• Love - We boldly bring love to the workplace and the world.
• ELEVATE - I CREATE THE HIGHER POSSIBILITY.

ONLY THE BADASS NEED APPLY

We’re looking for much more than qualified applicants We’re looking for people who “relentlessly give a sht” (Or “RGAS” for short; this is a component of our Badassitude value) We want individuals who will courageously face challenges. We don’t settle for good enough. At Kasasa, we have the determination, grit, and hustle to create excellence.

Kasasa’s mission is to inspire and elevate community financial institutions to be the source for love and financial wellbeing in their communities. Kasasa employees (Spartans) are passionately dedicated to this mission and lead the way – sharing our “love” with the world – through our words and actions – via community service and outreach. Expect to get involved and make an impact if you expect to be a Spartan.

As Spartans once did, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team. We are a Phalanx

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job, nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein. Management reserves the right to modify, defer, or rescind this position description at any time, with or without prior notice.

Role Overview

Kasasa is seeking a Salesforce CRM Administrator who will drive and execute the Vision and Strategy of Salesforce Eco-System by working closely with internal stakeholders and team members in a variety of business contexts. Kasasa Salesforce.com eco-system includes Sales Cloud, Service Cloud and Community Cloud. The platform lead will be responsible for delivering and managing all aspects of Salesforce.com (SFDC) including governance, configuration and implementation of applications and 3rd party integrations.

This role also includes collaborating with internal and external business partners to build solutions in Salesforce ecosystem that support business requirements and processes for continuous improvement.

ESSENTIAL FUNCTIONS (Responsibilities)

• Infuses the Patch Values into your work ethic, every day and every interaction.
• Execute vision, strategy and direction of the Salesforce platform.
• Define, document, negotiate, communicate, own, and deliver a platform roadmap, from implementing new features, refactoring existing architecture and collaborate with business leaders to bring prototypes into a complete state.
• Collaborate closely with business sponsors and stakeholders to determine the suitability and value proposition of the Salesforce platform for planned business initiatives.
• Support Salesforce CRM governance process already in place utilizing stakeholder meetings and working teams.
• Provide technical expertise in identifying, evaluating and developing technology solutions including integrations with other enterprise software solutions (Netsuite).
• Utilize functional knowledge of Salesforce.com (data structure, configurations, customizations and understanding of how to leverage the tool) to build solutions that meet complex business needs.
• Get hands on - Salesforce administration and configuration.
• Deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs.
• Deliver support and solutions for break/fix issues and perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and other configuration tasks.
• Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions.
• Interface with business analysts and technical staff and be responsible for delivering complete work products.
• Implement App Exchange applications and platforms.
• Research and keep current on force.com technologies and communicates trends and future needs from a business perspective.
• Other duties as assigned.

POSITION REQUIREMENTS (Qualifications)

• B.S. in Computer Science, Software Engineering, MIS or equivalent work experience.
• Excellent written and oral communication skills.
• 3-4 years’ experience administering Salesforce.com (Sales Cloud and Service Cloud); Community Cloud (preferred) functional and application design.
• 3-4+ years Salesforce.com (SFDC) systems implementation experience.
• Must be legally allowed to work in the U.S.
• Kasasa values the importance of flexibility and collaboration. We offer a hybrid work model where you'll join us in the office for at least three full workdays each week, allowing for meaningful in-person connections and teamwork. The remaining two days offer the option to work remotely, providing you with the balance and autonomy to excel in your role.
• You will be asked to participate in culture related meetings, activities, and events. We firmly believe that building culture and teamwork in a company requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your role responsibilities.

PHYSICAL REQUIREMENTS

• Sitting for extended periods of time; approximately 5-6 hours per day
• Simultaneous use of hand, wrist and fingers
• Daily operation of standard office equipment
• Frequent use of oral communication to perform work
• Lifts and moves 7-10 pounds occasionally

Are you ready to join an amazing group of people who genuinely love their jobs in an environment that inspires greatness?

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, citizenship status, gender, gender identity, pregnancy, sexual orientation, transgender status, marital status, religion, creed, age, physical or mental disability, results of genetic testing, genetic information, past, present or prospective service in the military, or any other characteristic or activity protected by federal, state, or local law.