Infojini Inc | Desktop Support Specialist | towson, md

3 weeks ago


towson, United States Infojini Inc Full time

The ideal candidate should have the following:

Responsibilities:-

• Communicate effectively with all levels of customers including administrators, staff,

students and vendors

• Installs and supports new devices along with accompanying software (These devices

can include computers, tablets, projectors, document cameras as examples)

• Coordinates the repair of student and teacher laptop computers including performing

diagnostic repair procedures

• Installs and configures supported device operating systems

• Performs routine diagnostics and maintenance with multiple operating systems

• Installs and configures applications and other supported software packages

• Tests new releases for supported systems

• Performs network support and troubleshooting duties

• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages

• Troubleshoots hardware and software issues

• Assists teachers with resolving device related problems

• Integrates knowledge and skills from a range of technologies to address work

assignments and problems of moderate complexity

• Coordinates with vendors when necessary

• Participates as team member on small and/or large projects

• Records activities in the work order system

• Updates/Creates internal supported system documentation


Required Skills:-

• Associates Degree in a related technology area

• Minimum of three (3) years’ experience installing, upgrading, troubleshooting

and maintaining device software

• Knowledge of Windows and Apple hardware and software platforms

• Ability to perform technical tasks with minimal supervision

• Must be able to follow oral and written directions

• Any equivalent combination of experience and training, which provides the

required knowledge, skills and abilities will be considered.

• Must have own transportation and valid driver's license (Required license must be

maintained throughout employment in this position)


Desired Skills:-

Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware

vendor specific certifications.


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