Senior Director of Workforce Development

1 month ago

boston, United States Morgan Memorial Goodwill Industries Full time

The Senior Director, Workforce Development & Career Services is responsible for the management and leadership of the Workforce Development & Career Services Department overseeing and implementing strategies related to the development, management, and optimization of a wide range of programming designed to assist those facing barriers enter and advance in the workplace. These programs support underserved communities and individuals facing barriers including transitioning off public assistance, long-term unemployed, underemployed, newly arrived in the US, re-entering from incarceration, and other priority populations.


The requirements listed below are representative of the essential duties required of the Senior Director, Workforce Development & Career Services position.


  • Direct the delivery of services for all participants in a manner consistent with Goodwill’s goals objectives and mission, as well as the requirements of external organizations.
  • Assure programs effectively facilitate entry and advancement in the workforce by utilizing best practices across programming to address the needs of program participants.
  • Manage new and existing workforce development programs and initiatives including job readiness training, employment placement and skill-based trainings, to assure that they enhance skills, economic opportunity, and career growth for program participants.
  • Ensure new and existing programs are financially sustainable and effectively managed and implemented.
  • Work closely with Vice President of Mission Services and the Workforce Development team, in the development and subsequent implementation of an operational plan for Goodwill’s Workforce Development and Career Services.
  • Maintain and cultivate critical external partnerships within the communities Goodwill serves with a special emphasis on Boston. Act as a liaison to the community, nonprofit organizations, and business partners.
  • Execute outreach plan to build employer partnerships aligned with the current and emerging needs of participants served in Goodwill programming. Ongoing relationship management with employer partners to facilitate job placement of Goodwill program participants. 
  • Participate in and, as appropriate, lead teams in drafting responses to specific funding and procurement opportunities related to workforce development services.
  • Establish metrics to measure the effectiveness of workforce development programs and initiatives. This includes monitoring key performance indicators (KPIs), conducting or overseeing evaluations, and making data-driven decisions to continuously improve programs.
  • Serve as a member of Leadership Forum and collaborate with its members on a broad range of issues.
  • Remain up-to-date on local and state policies, practices, and programs, as well as on Goodwill Industries International funding, training and collaboration opportunities. Stay abreast of emerging workforce trends and funding to forecast future needs and opportunities.
  • Foster the internal culture that celebrates DEIB as a fundamental part of Goodwill’s mission. Ensure that staff reflect the communities served.


The following responsibilities below are representative of the essential duties and expectations of all Goodwill Senior Directors:

·      Hire, train, and supervise staff; coach, provide feedback, and evaluate performance.

  • Works to develop and manage the budget, providing periodic analysis of risks, opportunities, and financial performance.
  • Manage contract performance, including preparing and presenting reports concerning activities, expenses, budgets, government statutes and rulings and other items affecting delivery of services in a complete and timely manner.
  • Coordinate and monitor performance against organizational objectives and key performance indicators.
  • Develop new business opportunities and maintain a strong working relationship with community-based organizations, employers, related organizations, and funding agencies.
  • Provides leadership to staff, builds a team, and establishes a team environment.
  • Provide direction and perform activities related to improving department and employee performance to meet goals and objectives and use resources effectively.

·      Ensure compliance with all government policies, procedures, and regulations.

·      Collaborate with other departments to manage department.

  • Perform duties in accordance with Goodwill’s standard policies and procedures. Stay up to date on policies and procedures.


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